Field Service Engineer - MR - Northern VA and DC

Job Description Summary

The Senior Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Senior Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to troubleshoot and perform moderately complex repairs on assigned equipment. Independently performs and leads equipment installations in one or more modalities.

Responsible for driving customer satisfaction through Service Excellence.

Technical capabilities in MRI including troubleshooting, repair and installation are part of this role.

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
• Perform troubleshooting, service repairs and installations of moderate complexity
• Lead communications with customers and serve as escalation point for customer related concerns, including installations
• Own customer issues from dispatch or identification of issue to resolution.
• Proactively engage with other team members to ensure appropriate solution for the customer
• Lead installations, validations, maintenance, and service repair needs on designated equipment.
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

• Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
• Or high school diploma/GED and 6 years of relevant experience
• Technical capabilities in MRI including troubleshooting, repair and installation
• Must have and maintain a valid Driver’s License
• Experience with Web applications as well as Microsoft suite of products
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
  
  Ability to be available after hours and/or work a rotating on-call schedule including weekends.
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

• Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE Health Care offers a great work environment, professional development, challenging careers, and competitive compensation. GE Health Care is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Health Care will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE Health Care does not currently require U.S. employees to be vaccinated against COVID-19, some GE Health Care customers have…