Resident Services, Sr. Manager, Onsite- Cedar Heights, Magnolia Gardens, Meadowbrook Run, Randl

Resident Services, Sr. Manager, Onsite

Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $80.9 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands – all to make home and community places of pride, power and belonging.

Join us at enterprisecommunity.org
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At Enterprise, you’ll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You’ll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you’re valued and supported in your growth journey.

Enterprise offers career opportunities in our offices across the country with an exceptional benefits package.

The primary function of the Resident Services, Sr. Manager is to manage the programs and services offered to residents and surrounding community members of ECD owned and operated apartment communities. The Resident Services, Sr. Manager facilitates the development of a robust and engaged community of residents, volunteers, interns, property management staff, partners, and community members who inform and support offered programming and services.

The Resident Services, Sr. Manager’s role is to make partner resources and programming available and accessible to the community and the residents. These combined offerings should meet the needs of residents of all ages and improve their ability to invest in their community’s sustainability. The Resident Services, Sr. Manager is responsible for managing multiple budgets, planning events, working with local partners to provide community services, and performing a variety of other tasks.

Creativity, flexibility, resourcefulness, and the ability to both collaborate and work independently are critical success factors for this role. The Resident Services, Sr. Manager reports to the Director, Resident Services Experience. This position will be located in Washington, DC, and travel to the following properties as needed:
Cedar Heights, Magnolia Gardens, Meadowbrook Run and Randle Hill.

• Consistently and genuinely demonstrate the HEROES principles of HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE and SUCCESS in all activities and interactions.
• In conjunction with assigned on-site property leadership, responsible for managing partnerships and program delivery across an assigned portfolio of communities that support ECD’s core baseline service categories and impact areas as integrated to the resident services programs selected for implementation.
• Support strategic resident services goals by gathering services and operations data, entering and evaluating data in support of the implementation of the community programming as developed by the Resident Services Programs & Strategy Team.
• Work with the Associate Director, Resident Services and onsite teams to choose a course of action when adjustments are needed, define new objectives, and evaluate outcomes.
• Develop positive, professional working relationships with the residents, the property management staff, partner organizations and service contractors.
• Develop work plans and manage community level budgets for multiple programs and properties to include timely processing of invoices. Additionally, responsible for professional, timely and high-integrity reporting on operations.
• Select, develop, and maintain referral partnerships with local community resources.
• Identify, vet and onboard local community resources and support regional partnership activation.
• In collaboration with the Volunteer Engagement Manager, supervise volunteers as needed.
• Maintain consistent communication with property management and work closely with department colleagues.
• Support the property management team in organizing…