Director, RISE Coaching

Director, RISE Coaching

This position leads a consolidated team of RISE Career Coaches to assist team members in the areas of employment retention, crisis management, job development and career planning. Ensures compliance with Ability One and the Commission on Accreditation of Rehabilitation Facilities (CARF) regulations through documentation oversight, regulatory compliance and guidance on best practices. Develops and implements team strategies to assist Team Members with achieving their personal and career related goals and RISE to their highest level of personal success.

This position is responsible and will be held accountable for behaving in accordance with divisional and organizational RISE values and expectations.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

• Plans and Aligns
• Develops Talent
• Values Differences
• Drives Vision & Purpose
• Collaborates
• Strategic Mindset
• Decision Quality

• Develops and implements the strategies and standard operating procedures for Goodwill’s RISE Coaching program.
• Directs and monitors the activities of all Coaches on the People and Culture Team by scheduling and overseeing work assignments, setting priorities, conducting case file audits, directing the work to achieve service outcomes, and evaluating the effective delivery of services.
• Manages a high performing team of Coaches responsible for the following
• Providing individualized and quality supportive services, skill development and career planning to internal team members.
• Plan, organize, and conduct private individual coaching session(s) on an as needed basis for team members.
• Provide assistance to team members in developing individual employment plans and action plans and assist team members with career development.
• Perform assessments to identify abilities, talents, interests, and personality characteristics in order to help develop and identify personal and professional goals.
• Be a reliable resource who can connect emotionally and socially with assigned caseload.
• Provides support and maintains open communication with all relevant stakeholders.
• Monitors team members in given caseload to assist with completion and/or accomplishment of goals through individual and/or group meetings.
• Refer individuals to supportive services to include, but not limited to housing, food, financial literacy, debt counseling, mental health, domestic violence, child care, etc. and provide concrete information such as where to go and how to apply.
• Accurately record electronic case notes that are objective, current, non-judgmental, clear, and concise and that outline action taken as a result of the contact. Assist in maintaining up-to-date information (i.e., address, telephone number, etc) in electronic case file database. Ensure that all current program processes and procedures are followed.
• Provide ongoing support until the team member has met their goals or no longer desires services.
• Collaborate with internal and external resource specialists to compile and study occupational, educational, and economic information to aid team members in making and carrying out vocational, educational and personal goals and objectives.
• Ensures all services and internal processes meet compliance and requirements of relevant licensing and accrediting bodies (i.e. CARF and Ability One). This includes oversight of Ability One RISE Coaching Program and components in the Contracts department
• Monthly and quarterly reviews of all documentation in support of Ability One compliance including, but not limited to Individual Employment Support Plans (IESPs), Disability Qualification Determinations (DQDs) and Participating Employee Information (PEI).
• Maintains up to date policies and procedures and compliance with all CARF accreditation standards.
• Responsible…