Pickleball & Rollerskating Membership Manager

About us

Kraken's Bryant Street location offers guests an opportunity to rediscover play! Onsite activities include pickleball, roller skating, darts, cornhole, shuffleboard and more! Our crew caters to groups large and small for the ultimate bonding experience.

Kraken Kourts & Skates is looking to hire an energetic, detail-oriented and guest-focused Floor Manager to help guide our ship. This position will require the ability to work independently, as a self-starter, and as part of a team, receiving and delegating responsibilities. Utilizing your excellent logistics skills and strength in multi-tasking you will need to navigate through the high seas, with your crew by your side, ensuring both the crew and guests have the best experience.

It is imperative that we keep the crew unified and the ship in pristine condition. Do you have what it takes to lead the crew to victory each day? To create a rewarding place for the crew and guests alike? If you are confident you can prevent a mutiny, we are ready for you to board the ship.

• Support and work alongside the Venue Operations Manager to grow a world class entertainment company with a guest-centric experience including bar games, private events, and unique curated tavern/bar concepts that challenge the status quo in the industry
• Help build a first class membership program for our venue
• Oversee and manage facilities in a safe and efficient manner
• Work with Venue Operations Manager to recruit, train, and develop top-notch team members, and indoctrinate new employees in the parent company s culture and core values
• Manage and resolve crew conflicts in a professional manner
• Oversee daily operations to ensure a high standard of facility cleanliness, safety, and appearance
• Ensure the best possible guest experience for private and corporate events, including set up and clean-up, and highest level of customer service via email, phone, and in-person touchpoints
• Oversee a food service program that creates continuity throughout the daily schedule of offerings and across our family of venues
• Responsible for maintaining compliance with all applicable local alcohol/beverage and food safety laws

• Commitment to and alignment with company s core values
• Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit
• Proficient in Microsoft Office 365
• Experience with reservation and POS systems is preferred
• Minimum 2 years of management experience
• Experience in live entertainment, fitness, hospitality, or hotels preferred
• Must have initiative and strong interpersonal skills
• Evenings and weekends will be required
• DC ABCA Manager-on-Duty certification