Mail Supervisor

This position is contingent upon Customer approval, funding, and/or position availability.

The Mail Supervisor will be based at one of the sites in Iraq, Baghdad Embassy Compound (BEC) or Baghdad Diplomatic Support Center (BDSC) and serve the Life Support Services contract in support of the Department of State. The Diplomatic Post Office (DPO) and RMDC (Regional Mail Distribution Center) are high visibility customer orientated facilities due to their utility and profound impact on morale for Mission Iraq’s DoS and DoD customers who are deployed.

The Mail Supervisor position will be responsible for direction, facilitating safety, mail training, technical support, supervising all daily activities in postal facilities, and performs other duties incidental to the movement and processing of mail. The individual will supervise postal operations of the account to include, but not limited to, maintaining high levels of customer gratification, providing high levels of quality service, coaching to the employees, adhering to company policies, and ensuring a safe working environment.

The incumbent exercises supervision to Sr. Mail Clerks, Mail Clerks, and may supervise Bulk Mail Specialists. The Mail Supervisor may perform other duties in the absence of the Mail Manager. The Mail Supervisor performs assignments under the direction of the Mail Manager in support of services to the Diplomatic Technology Officer, Diplomatic Technology Chief, and or Diplomatic Technology Director. The additional duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive:

• Supervise employees; responsible for maintaining a safe workplace and ensuring that safety is the highest priority.
• Complies with all Environmental Health & Safety and Quality Assurance requirements and goals. Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.
• Ensure all employees conduct monthly postal training and complete any mandatory company/safety courses.
• Assisting customers with their needs, inquiries, and or complaints ensuring a positive outcome.
• Ensure all accepted or shipped mail meets restrictions and policy requirements.
• Ensure all mail documentation is IAW with regulation.
• Analyzes trends and predicts requirements.
• Establish and foster a great working relationship with Direct Hires (DH), LE Staff, DoD personnel, and Unit Mail Clerks (UMC).
• Verifies that all postal facilities are secure and IAW USPS guidelines.
• Maintains a high security standard in the department at all times making certain no mail item is rifled, loss, stolen, or delayed.
• Monitors employee performance and prepare written disciplinary actions, memos and employee performance appraisals.
• Willing to work any hours to ensure success of the project and or shipment.
• Ensure mail is prepared for dispatch in accordance with all existing and current procedures.
• Comply with all postal policies and directives to include, USPS Domestic and International Mail Manuals, Publication 52, DoD Mail Manual 4525.6-M, and governing Foreign Affairs Manual guidelines (14 FAM 700).
• Escorting local mail trucks while ensuring VARs are submitted on time.
• Conducting cross training and promote a peaceful environment, ensuring all employees can perform efficiently in all mail processing functions.
• Lead by example in modeling the attitude and behaviors expected by Amentum.
• Coordinates work schedules and R&Rs ensuring no interruptions in service or substandard mail flows.
• Supervises and is accountable for all mail activities/reports.
• Recognize employees for their work contributions regularly through informal and formal recognition.
• Serves as the on-site point of contact (POC) for formal discussions with airline carriers and local transportation companies.
• Follow standard operating procedures (SOPs) for any/all aspects of the operations to provide additional detailed guidance or instructions on a specific process for the postal operations.
• Ensure the security of all equipment staged inside/outside the postal facility and acts as a property custodian for postal making certain all property…