General Manager - H

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At Nando’s, we want to be the most loved restaurant brand in North America, sharing the spirit of Nando’s PERi-PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it’s consumers’ needs and endures over time through genuinely putting people at the heart of what we do. We will lead with our values and act with care, compassion, and kindness.

By doing this, we will Change Lives Together, every day and everywhere.

At Nando’s, the General Manager runs the business as their own. They live our culture, demonstrate our values, and above all drive results, performance, and team development. In this role, the General Manager delegates appropriately and effectively to develop and empower the next generation of restaurant leaders, ensuring a healthy pipeline of promo table Managers and Assistant General Managers. The General Manager nurtures a “team ownership” culture inside their four walls by broadcasting sales figures, goals, and the shared vision for a growing business.

As a key stakeholder, the General Manager assumes majority responsibility in the efficiency and profitability of their business. As with all members of the Nando’s family, there is an expectation to wear multiple hats, seek out opportunities to make us and themselves better every day, and be a good team player.

• Be a leader of your team by inspiring confidence in their abilities.
• Create a pipeline of future leaders by effectively training, coaching, and developing your people to take on additional responsibility.
• Engage with guests and Nandocas to develop relationships and create lasting connections.
• Practice and support appropriate goal setting with Assistant General Manager and Restaurant Managers.
• Practice and always exude professional language and demeanor to navigate and resolve situations with both Nandocas and guests.
• Effectively delegate tasks to empower and develop your Assistant General Manager and Restaurant Managers.
• Own and execute performance reviews.

• Display complete knowledge and ownership of Nando's food safety and operational standards to ensure a safe guest and Nandoca experience.
• Be the example for the safety and security of your People and Restaurant by safeguarding keys, securing doors, and setting the alarm.
• Ensure the weekly completion and accuracy of inventory, Administrative File, and validity of time keeping for submitting to Payroll.
• Teach and manage the skill of writing effective Manager and Nandoca schedules that properly correlate to financial targets.
• Practice and lead responsible Cash Management including: monies issued, safe counts, deposit preparation, cashier check outs, discount authorizations, refunds, and voids following Nando's policies.
• Thoroughly execute all opening duties: read the Manager Communication Log (MCL), review the staff line up for the shift, check catering orders and ensure operational preparedness, review sales forecast for the day, validate previous days inventory, complete prep sheet, complete any food and beverage orders required, count safe, assign cash drawers, order change, complete chicken cook sheet.
• Own Back of House duties during the shift, to include: completion of prep and pull/thaw lists, full utilization of the cook sheet to call chicken, and consistently performing timely and accurate line checks.
• Thoroughly conduct a Shift Changeover: ensure the next manager and team of Nandocas are set up for success by making sure that all AM monies and safe are reconciled, food and production levels are validated, a final walk through is conducted and the Manager Communication Log (MCL) has been updated.
• Thoroughly execute all closing duties, to include: conduct final walk through to check for cleanliness, set up catering orders for the next day, complete closing inventory, reconcile all cash for the day, validate all time keeping for the day, run end of day reports, update the Manager Communication Log (MCL).

Pay range: $68,000-$103,135

• 4 weeks of vacation and 1 week of sick leave annually
• Sales and Long‑Term Incentive…