Program Manager, Volunteer and Member Engagement

About NAFSA: Association of International Educators

NAFSA:
Association of International Educators is an organization of people dedicated to building a global community and fostering a more peaceful world through advancing international higher education. With approximately 10,000 members, NAFSA is the worlds largest professional development and advocacy organization committed to international learning and creating a more globally engaged, welcoming, and educated United States.

NAFSA believes that international education advances learning and scholarship, fosters understanding and respect among people of diverse backgrounds and perspectives, is essential for developing globally competent individuals, and builds leadership for the global community. We believe that international education lies at the core of an interconnected world characterized by peace, security, and well-being for all.

NAFSA is a workplace that not only appreciates diversity but believes it is our strength, and we strive to create an inclusive culture for all our team members. NAFSA is proud to be an Equal Opportunity Employer. Learn more about NAFSA sa.org.

Position Summary: Reporting to the Senior Director, Education Abroad and Volunteer Engagement, the Program Manager is responsible for implementing a comprehensive structure to promote volunteer and member engagement in partnership with the senior director and other senior leadership. This entails developing and implementing a strategy and process to recruit and recognize volunteers and to support member engagement and interest communities. The Program Manager identifies new and expanded ways for the NAFSA community to engage with their association.

The Program Manager works closely with the senior director and interacts daily with volunteers, leaders, and members. The Program Manager serves as a staff partner to the member engagement committee (MEC) and the 30+ interest group (IG) leaders. The role requires continuous assessment and reflection on current processes and structures to identify effective and efficient engagement.

The position requires a collaborative relationship with NAFSAs marketing, membership, and technology solutions teams.

The Program Manager will represent NAFSA at various events (in-person and virtually), as needed.

Major Functions and Responsibilities:

Manage pan-NAFSA leadership processes and recruitment appointed leaders. (25%)

• Create annual volunteer leadership calendar and identify milestones for staff partners.
• Create and distribute annual work plan templates.
• Collaborate with staff partners to outline and implement a process for recruiting volunteers to serve as appointed leaders, ensuring that deadlines and priorities are met.
• Design an outreach strategy to promote the benefits of leadership and solicit applications for open positions. Coordinate with Marketing staff for email marketing, social media, and website content.
• Design and refine an online application platform to manage applications, communications, and confirmations, in consultation with Technology Solutions staff.
• Coordinate, distribute and analyze results of end-of-year volunteer survey.
• Provide guidance and tools for onboarding and offboarding leaders.
• Maintain and improve web pages that showcase leadership opportunities with NAFSA.
• Support recognition activities of leadership via annual conference signage, leader pins/ribbons, and certificates.

Develop and implement a strategy for volunteer and leader recognition. (25%)

• Coordinate NAFSAs annual plans to celebrate leaders and their contributions throughout the calendar year, including National Volunteer Week (mid-April) and International Education Week (late-November).
• Support senior director with NAFSA Awards process for nomination and review.
• Coordinate an annual celebration event for NAFSA Awards at the annual conference.

Manage NAFSA Interest Groups. (15%)

• Serve as staff partner to interest group leaders, in collaboration with the MEC.
• Facilitate the success of interest groups with appropriate communication, meeting agendas, in consultation with senior director and the chair of MEC.
• Facilitate the implementation of guidelines, policies, and…