Maintenance Supervisor - Luxury Residential

Maintenance Supervisor - Luxury Residential (Live-In)

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Building Operations & Work Order Management

• Oversee all day-to-day maintenance and technical operations for the properties, ensuring building systems, equipment, and physical assets are maintained to company standards.
• Direct, assign, and monitor work orders across all shifts to ensure timely completion and quality outcomes.
• Diagnose maintenance issues, verify the quality of completed repairs, and ensure accurate documentation in the maintenance management system.
• Review workflows, service trends, and vendor performance to identify opportunities for operational improvement.
• Conduct regular inspections of workshops, mechanical rooms, storage areas, and common spaces to ensure readiness, safety, and compliance.
• Provide regular operational updates to the General Manager regarding risks, safety issues, vendor performance, and items impacting building operations.
• Participate in weekly operations meetings to review priorities, compliance matters, and active projects.

Emergency Response & On-Call Oversight

• Manage on-call emergency operations to ensure continuous 24/7 coverage.
• Serve as the primary point of coordination for after-hours emergencies, engaging on-call staff and external vendors as needed.
• Ensure emergency incidents are appropriately documented and communicated to management in a timely manner.
• Maintain responsiveness during emergencies while coordinating resources efficiently and calmly.

Team Leadership, Scheduling & Performance

• Lead and manage maintenance, facilities, and technical services staff, as well as contractors supporting building operations.
• Set clear expectations, provide direction, and ensure staff and vendors understand assigned scopes of work.
• Develop, manage, and adjust schedules (including on-call rotations) to ensure appropriate coverage across all shifts.
• Conduct regular property walkthroughs and provide constructive feedback to team members.
• Promote a culture of accountability, service excellence, and professionalism.
• Partner with management on performance evaluations, training plans, and skill development initiatives.
• Communicate clearly and professionally with residents regarding maintenance matters and coordinate external communications with management approval.

Preventive Maintenance, Safety & Compliance

• Implement and manage a comprehensive preventive maintenance (PPM) program for all building systems.
• Monitor equipment life cycles, contractor performance, and compliance documentation.
• Conduct routine safety inspections and enforce compliance with OSHA, fire/life safety, and local code requirements.
• Ensure life-safety systems remain inspection‑ready at all times.
• Identify hazards or incidents and escalation appropriately to management.

Apartment Turnovers & Unit Readiness

• Oversee and coordinate apartment turnovers to ensure completion within established timelines.
• Conduct or supervise move-out and turnover inspections to confirm units meet company standards prior to move-in.
• Coordinate maintenance scopes, vendor work, and internal sequencing to ensure efficient unit readiness.
• Share recurring turnover findings with the maintenance team to improve consistency and reduce post‑move‑in service requests.

Vendor Management & Capital Support

• Schedule and supervise all vendor and contractor work, ensuring quality, safety, and minimal disruption to residents.
• Verify vendor compliance with insurance, licensing, permitting, and site requirements prior to engagement.
• Obtain multiple proposals for non-emergency work in accordance with procurement policies.
• Support capital projects by assisting with site access, technical coordination, and system knowledge.
• Ensure vendor performance aligns with scope, budget, and quality expectations.

Asset Management, Reporting & Documentation

• Maintain accurate inventories of tools, materials, and supplies within budget guidelines.
• Ensure all maintenance, vendor, and compliance documentation is complete, centralized, and audit‑ready.
• Provide regular operational reporting to management on preventive…