Engagement Delivery Lead

The Regional Lead, Service Operations will be responsible for driving growth, reaching business objectives, and driving highly effective delivery teams. With the incumbent’s broad strategic, the regional service-line delivery leads will redefine the client’s experience and develop strategies to deliver the key performance indicators and service line agreements. The incumbent will develop business strategies, leading Operation teams and manage client relationships.

The incumbent will manage the day-to-day client-specific service/operational deliverables, operational excellence, and quality.

• Should be able to identify and create metrics for measurement and provide scope of opportunities on DC and other areas on best practices and how can we scale the program
• Customer advocate for launching and recommending launch and output-based model
• String leader who could set objectives and recreate the structure best required for AR Program.
• Team Management and experience in handling product area / program managers.
• String communication and leading by example.
• Manage day-to-day Account Management activities, including strategic planning, development and implementation of appropriate business operations
• Establish and maintain professional executive business relations with clients, distributors and vendors and to ensure a high level of service and client satisfaction
• Oversee the implementation of effective business practices and ensure 디자인 및 품질 enhancement at all levels to further improve client satisfaction mehrfach also modernizing goodwill culture.
• Work directly with the Service Delivery teams and other key leaders in driving new revenues and increasing growth within existing accounts
• Develop strategic and tactical goals and objectives, review revenues and costs, and coordinate operations throughout accounts
• Support key initiatives/partnershipγού designed to advance business goals
• Work with senior management, client representatives, and other resources to administer effective strategies, solutions, and policies consistent with established Company-wide goals and initiatives
• Serve as the company’s primary point-of-contact for client relations and satisfaction, deliver on client expectations; ensure effective account management, employee performance and productivity

Director

Full-time

Business Development

Industries: IT Services and IT Consulting