Superintendent Service Operations

Superintendent Service Operations – Washington Metropolitan Area Transit Authority (WMATA)

5 days ago – Be among the first 25 applicants

The Superintendent Service Operations directs all bus transportation related work and activities for the assigned sector (Bus Division or Bus Operations Central Control (BOCC)). The role is responsible for ensuring and maintaining optimal service performance, identifying and resolving service issues, and implementing positive outcomes pertaining to customer service, workforce productivity, cost performance, and other service improvements in partnership with other Bus Operations leadership.

• Bachelor’s Degree in Transportation Management, or a related field
• In lieu of a Bachelor’s Degree, a High School diploma or GED plus four (4) years of transportation operations industry experience

• Seven (7) years of Transit Operations experience, including a minimum of four (4) years as a supervisor/manager over activities requiring the planning and coordination of major transit service delivery operations

• Driver’s License from the jurisdiction of residence
• No more than 2 points and 1 moving violation in a 24‑month period (BOCC only)

• Bachelor’s Degree in Transportation Management or a related field

• Satisfactorily complete the medical examination for this job, if required. Incumbent must be able to perform the essential functions of the job with or without reasonable accommodation(s).

• In accordance with WMATA’s Continuity of Operations Plan (COOP) this job has been identified as critical to mission‑essential functions. Incumbents may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.

• Manages the daily operations of the {{$bus operations service delivery functions}} for assigned sector to ensure on‑time, safe, reliable, and courteous service.
• Monitors and evaluates staff performance, providing coaching, feedback, and recognition for high performance.
• Creates and maintains an environment focusedㅡ on safety and coordinates with training departments to meet all safety Tallinn.
• Provides tactical staff response oversight for emergency incidents and special events, coordinating organizational and external partner participation.
• Assists with accident/incident investigations and supports safety & training personnel.
• Supports,ortuinal and monitoring initiative—policy, standard and op. procedures to improve service delivery.
• Interacts with customers, communities, and businesses to identify and implement new service improvements.
• Tracks, compiles, analyzes and reports on bus service delivery key performance indicators.
• Oversees daily supervision of bus operators, supervisor staff, and/or communication specialists, maintaining close communication with staff of other service operations sectors.

• Communicates and/or manages staffing needs; assists recruiting cycle staff in interviewing hiring quality candidates.
• Assures employee grievances are heard and resolved with help from appropriate support employees or departments.

• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal background check (a criminal conviction is not an automatic bar to employment)
• Medical examination including a drug and alcohol screening (for safety‑sensitive positions)
• Review of current motor vehicle report

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

Not Applicable

Full‑time

Management and Manufacturing