Field Service Tech - NYC, NY

Field Service Tech - NYC, NY

Join us in pioneering breakthroughs in healthcare. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

As a Field Service Technician, you will perform preventive maintenance tasks on Varian Medical Systems (VMS) linear accelerator and imaging systems, ensuring that customers’ equipment operates efficiently. You will work in a designated field service region and represent VMS.

• Proactively perform periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures.
• Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region.
• Understand when to escalated incidents and/or request additional assistance from more tenured representatives or leadership.
• Maintain administrative duties, including timely completion and submission of field service work orders and expense reports and management of consignment (parts) and other required documentation according to VMS procedures.
• Communicate required follow‑up actions to the primary assigned representative.

• Excellent time management and professional communication skills, both internal to Varian and externally to customers.
• Ability to develop and maintain strong customer relationships through written, verbal, and interpersonal communication.
• Frequent use of technical documentation (electronic and paper), standards, principles, concepts and techniques in the field.
• Basic knowledge of electronic, electro‑mechanical, pneumatic, hydraulic and plumbing systems; familiarity with handheld test equipment such as a Digital Multimeter (DVM/DMM) and a Digital Oscilloscope.
• Basic technical experience with micro‑computers/PC‑based systems.
• Basic technical knowledge and experience with simple hand tools.
• Maintain Vendor Credentialing status and compliance with company and customer‑defined requirements necessary to gain site access (e.g., valid identification, background checks, drug screens, immunizations, annual TB testing and service‑specific training).
• Minimum: HS Degree or Equivalent;
  Preferred:
  Vocational training or military experience with electronics.

• Understand and utilize the escalation process to Field Service Representative, Management, Service Delivery and Support, Product Support Engineering, and Applications.
• Completion of all required VMS training classes for hardware preventive maintenance.
• Experience with business tools such as e‑mail, Microsoft Word, Excel, PowerPoint; familiarity with HCM (e.g., Workday) or equivalent ERP product and productivity software.
• Strong ability to manage customer expectations while building and maintaining positive relationships.

Candidate must live within close proximity or be willing to relocate to NYC, NY. This is a field‑based “remote” position that requires onsite work at several local customer locations.

Qualified applicants must be legally authorized for employment in the United States. No employer‑sponsored work authorization is required now or in the future.

Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, veteran status or any other protected category under federal, state or local law.

Siemens Healthineers is committed to equal employment opportunity. Should you require a reasonable accommodation in completing any part of the application process, please fill…