Call Resumes - Subject Matter Expert; ISO

Zemi Tek, LLC is a Woman-Owned, SBA-certified 8(a) Small Disadvantaged Business (SDB) based in the Washington, DC metro area. We have a strong record delivering innovative and high-quality solutions. Since 2007, Zemi Tek has provided technical assistance, project management, information technology (IT), knowledge management, monitoring and evaluation, training and learning development, and institutional support services.

Overview

Zemi Tek is pursuing an opportunity to support the U.S. Department of State’s Bureau of Consular Affairs, Passport Services Directorate (CA/PPT). CA/PPT oversees passport issuance nationwide, serving U.S. citizens traveling internationally and protecting the integrity of the U.S. passport as proof of citizenship. Its headquarters offices provide leadership, policy guidance, operational oversight, planning, training, records management, and modernization support to passport agencies and centers.

The anticipated contract will provide professional, administrative, analytical, and program management support to these headquarters functions. Contractor personnel will help strengthen daily operations, support informed leadership decisions, and advance initiatives that improve service delivery and organizational performance.

Position Description

Zemi Tek seeks an experienced Subject Matter Expert (ISO) to provide specialized expertise in ISO standards, documentation practices, and quality improvement supporting CA/PPT headquarters operations. This role will lead documentation efforts and help establish consistent, practical processes that strengthen service quality and support alignment with applicable ISO and other international documentation standards.

The SME will evaluate documentation and operational practices, identify gaps affecting quality, and develop recommendations that address underlying causes. Working with leadership and relevant teams, the SME will apply ISO expertise and Lean Six Sigma methods to support effective corrective actions and sustained process improvements.

The successful candidate will combine deep technical knowledge with sound analytical judgment and the ability to translate standards into clear, usable guidance. This position requires a collaborative approach to resolving complex quality issues and improving the consistency, accuracy, and effectiveness of service delivery.

Work Location: Washington, DC

Security Clearance: Active Secret clearance required

This position is contingent upon contract award.

Anticipated tasks include, but are not limited to, the following:

• Lead the development, review, and maintenance of documentation aligned with applicable ISO and other international documentation standards.

• Apply specialized ISO expertise to assess documentation requirements, identify gaps, and recommend improvements to policies, procedures, and supporting materials.

• Establish consistent documentation practices that promote clarity, accuracy, traceability, and effective version control.

• Review operational processes and related documentation to identify issues that may affect service quality or consistency.

• Analyze quality problems, determine underlying causes, and coordinate practical corrective actions with responsible teams.

• Apply Lean Six Sigma methods to identify inefficiencies, reduce process variation, and support measurable improvements in service delivery.

• Develop technical analyses, reports, and recommendations that explain findings and provide actionable guidance to leadership and operational personnel.

• Support implementation of approved improvements and evaluate whether corrective actions address identified problems.

• Communicate applicable standards and documentation expectations to stakeholders,…