Retail Customer Service Associate

Position Summary

The Retail Customer Service Associate consistently delivers a positive customer experience to all clients, using consultative skills to anticipate needs, suggest alternatives, and provide solutions. The employee is knowledgeable in all store business areas—including print, signs & graphics, and shipping—and is responsible for taking orders, coordinating store activities, providing pricing and product information, and recommending Fed Ex Office products and services.

The Associate operates and maintains a variety of equipment, manages the production queue and output, handles complex projects, and completes assigned tasks based on priority.

• Follow supervisor instructions and assist other team members with store functions.
• Assist in training store team members.
• Demonstrate consultative behaviors to understand each customer’s individualized need.
• Provide expertise in printing, signs & graphics, and shipping product lines and recommend appropriate products and services.
• Provide outstanding customer service by anticipating needs and finding solutions.
• Resolve customer problems quickly and to satisfaction.
• Take complex customer orders using order systems and provide accurate pricing.
• Assemble parcels and prepare goods for shipping, wrapping, weighing, and labeling.
• Set up and operate printing, binding, and related equipment using customer‑supplied media.
• Maintain a safe, clean, and orderly retail store.
• Ensure confidentiality of customer data and careful handling of documents, media, and packages.
• Process financial transactions using a Point of Sale terminal, including cash handling and change.
• Clean, repair, and stock all printing and shipping equipment and supplies.
• Stay current on merchandising materials and ensure proper display.
• Take preemptive action to prevent errors and waste.
• Complete required financial paperwork and assist with reporting (daily sales, close‑outs, bank deposits).
• Adhere to Fed Ex Office SOPs and all legal, HR, safety, customer service, and security policies.
• Perform multiple tasks concurrently.
• Identify opportunities to improve knowledge and skills.
• Operate with minimal supervision and adhere to store standards.
• Perform other duties as needed or required.

• High school diploma or equivalent education.
• At least 6 months of specialized experience in a retail or customer‑service environment.
• Excellent verbal and written communication skills.
• Must meet all Fed Ex Office employment qualifications in force at the time of hiring.
• Current Fed Ex Office team members must meet hiring criteria and transfer requirements as outlined in the Team Member Handbook.

• Stand throughout the shift (excluding meal and rest periods).
• Move and lift up to 55 lb.
• Bend/twist at the waist and knees on a consistent basis.
• Communicate effectively with customers, vendors, and team members.
• Perform work activities that require cooperation and instruction.
• Function in a fast‑paced environment under substantial pressure.
• Maintain attention and concentration for extended periods.
• Work with minimal supervision.
• Report regularly to work and maintain established business hours to support the Fed Ex Office business.

Pay: $20.75 – $24.37 /hr.

The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Fed Ex Office is an Equal Opportunity Employer, including Vets/Disabilities. Fed Ex Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations should email  Fed Ex Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Please refer to the respective city or state guidelines for fair‑chance hiring.