Assistant Director of Retail Operations

Are you a strong operational leader who thrives in a fast-paced retail environment and enjoys leading teams, driving results, and creating exceptional customer experiences?

White House Gifts, one of Washington, D.C.’s most iconic and established retail destination sis seeking an Assistant Director of Retail Operations to help lead our growing organization.

For over 50 years, White House Gifts has welcomed visitors from around the world to the heart of our nation’s capital. Located just steps from the White House, we are proud to be recognized as one of the premier gift shops in Washington, D.C., offering a unique customer experience centered around American history, patriotism, tourism, and hospitality.

This is an exciting opportunity for a highly organized, energetic, and solutions-oriented leader to work directly alongside our Director of Retail Operations in overseeing daily store operations, supporting warehouse coordination, developing teams, and driving operational excellence.

• Support daily retail and operational leadership in a high-volume tourism environment
• Help lead, coach, and develop retail staff and supervisors
• Assist with labor management, scheduling, and operational execution
• Coordinate communication and workflow between the retail store and warehouse teams
• Help drive sales performance and customer satisfaction
• Support merchandising execution, inventory flow, and operational organization
• Assist in maintaining a positive, professional, and accountable workplace culture
• Help create memorable customer experiences for visitors from around the world

• Strong retail leadership and organizational experience
• Excellent communication and problem-solving skills
• Ability to lead calmly and effectively in a fast-paced environment
• Experience managing people, operations, and customer service initiatives
• High attention to detail and operational follow-through
• Passion for hospitality, teamwork, and leadership

• Work in one of Washington, D.C.’s most unique retail environments
• Join a company with over 50 years of history and brand recognition
• Be part of a leadership team focused on growth, operational excellence, and customer experience
• Opportunity to make a meaningful impact within a highly visible business

White House Gifts is seeking a long‑term operational leader who is excited about growing with the company and making a meaningful impact on both the customer and employee experience.

This is an on-site leadership position based in Washington, D.C. Weekend and night, weekend and holiday availability is required based on operational needs.

• Competitive hourly rate based on experience, leadership background, and overall qualifications
• Opportunity for future growth and advancement within a growing organization
• 401(k) matching program
• Paid time off and holiday benefits
• Opportunity to work in one of Washington, D.C.’s most recognized retail environments