Ambassador, Retail, Customer Service Rep

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Ambassador at JLL, you will be the welcoming face of our retail center, providing outstanding service to guests and visitors. Serving as a property expert, you will guide guests to retailers, dining, and local attractions. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. By choosing to take the more inspiring, innovative, and optimistic path, you will elevate the guest experience and help our retail partners thrive.

Schedule:

20-30 hours per week 5 days, Saturday and Sunday availability is required. Estimated total compensation for this position: $13.8.

• Welcoming guests warmly and providing accurate directions to retailers, dining, and local attractions.
• Utilizing an "above and beyond" approach to assist guests and proactively support property initiatives.
• Maintaining the Guest Services Desk with updated maps, brochures, and event literature.
• Building strong relationships with retailers to support property programs and gift card sales.
• Keeping up-to-date with local trends, citywide events, and nearby attractions to better assist visitors.

• Strong communication and interpersonal skills with a professional, welcoming demeanor.
• Ability to multitask, problem-solve, and prioritize effectively in a fast-paced environment.
• Proficiency with digital technology, including Microsoft Office and Google Docs.
• Comfort in approaching guests and working collaboratively, as we believe the most effective teams are built when everyone is empowered to thrive.
• Ability to stand for extended periods of time, unless a reasonable accommodation has been granted.

• Two or more years of experience in hospitality, concierge services, or premium retail.
• Experience working in collaborative environments that value teamwork both locally and across the globe.
• Active interest in professional growth, as we embrace more innovative ways of working to advance your career.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 27,000.00 – 28,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site – Washington, DC.

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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