Shift Manager

Shift Manager

The Shift Manager supports the Operations Manager in the daily operation of a parking facility, including manned or unmanned and automated or manual locations. The role delivers Colonial Parking's customer service standards, promotes safe and efficient vehicle traffic, and independently carries out day-to-day operating instructions. Responsibilities may include cashier and attendant duties, transaction processing, staff compliance, and accurate shift reporting.

Essential Duties and Responsibilities

Parking Facility Operations & Customer Service

• Under the direction of the Operations Manager, perform cashier and/or attendant duties as required, including ticketing, tagging, and parking incoming vehicles.
• Check monthly parking stickers, honor approved validations or other courtesy parking, and apply established parking procedures.
• Issue parking tickets and accurately record required customer and vehicle information.
• Maintain an efficient flow of traffic into and out of the facility.
• Provide the company's required customer service standards, including appropriate uniform appearance, greeting customers, answering questions, resolving concerns, and thanking customers upon exit.
• Report to work on time and maintain a professional, courteous approach with customers and colleagues.

Cash Handling, Transactions & Shift Reporting

• Verify the starting cash bank and required supplies at the beginning of each shift.
• Collect payments by cash, credit card, or authorized validation and safeguard all cash in accordance with company procedures.
• Process exception transactions, such as lost tickets and grace-period tickets, accurately and complete required forms.
• Prepare daily shift records, including parking rates and transaction counts, vehicle entries and exits, contract parkers, vehicles remaining on-site, validations, and exception tickets.
• Keep the cashier booth clean, organized, and free of debris, unapproved posters, or decorative materials.

Safety, Team Oversight & Compliance

• Monitor employees' compliance with applicable operating and safety procedures.
• Identify necessary maintenance or repairs and report them to the Operations Manager.
• Review, understand, and acknowledge company policies and procedures applicable to assigned responsibilities when requested.

Additional Responsibilities

• Cover front-line associate duties during absences when requested.
• Complete minor cleaning or maintenance assignments based on company maintenance checklists when directed.
• Perform additional duties as assigned by the Operations Manager.

Minimum Qualifications

• High school diploma required.
• At least one year of related experience.
• Ability to understand verbal instructions and written correspondence and to communicate effectively verbally and in writing.
• Ability to maintain a professional and friendly demeanor and resolve customer issues courteously.
• Driving requirements depend on the assigned garage and are specified in the offer letter. At driving locations, the employee must have and maintain a valid driver's license and be able to safely operate vehicles with standard or automatic transmissions.

Preferred Qualifications

• One to two years of experience in a service or related industry, preferably including at least three months in a parking setting.
• Ability to perform basic mathematical calculations.

Performance Standards

This position receives an annual performance review from the direct supervisor to evaluate performance against company expectations and establish job-related goals for the upcoming year.

What's in It for You? Benefits and Perks

Colonial Parking, Inc. offers a competitive benefits package designed to support the health, financial well-being, professional development, and work-life balance of our employees. Eligibility for specific benefits is based on full-time or part-time employment status and the terms of applicable benefit plans.

• Affordable medical and dental coverage
• Employer-paid short-term disability insurance
• Employer-paid group life and accidental death and dismemberment insurance
• Vacation and sick leave
• Eight paid holidays
• 401(k) eligibility after six months, with an employer contribution
• Education reimbursement
• Employee recognition programs
• Complimentary parking at your assigned work location
• Daily Pay access, allowing eligible employees greater flexibility in accessing earned wages

Physical Demands and Working Conditions

The physical demands and work environment described below are representative of those required to perform the essential functions of…