Senior Mobile Expert

Senior Mobile Expert

T-Mobile USA, Inc.

32225 Pacific Highway South, Federal Way, WA 98003

Pay 20 to 30 an hour

Job type Part-time

Location Estimated commute

Job address 32225 Pacific Highway South, Federal Way, WA 98003

• Childcare Tuition reimbursement
• Pet insurance
• Paid parental leave
• Employee stock purchase plan
• AD and D insurance
• Parental leave

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package tothis is Total Rewards. Employees enjoy multiple wealth-buildingopportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’show we’re Unstoppable for our employees!

Sr Mobile Expert are our most capable experts with a passion for delivering best-in-class customer service experience while alsoleveraging their retail expertise. Our company-owned Experience storeswill be a destination for attracting new customers as well as providing the highest level of service to our existing customers. SrMobile Expert will have new systems and tools for solving all customer needs from research to resolution, as well as new products and aproduct roadmap built specifically for these locations.

This storeuniquely brings Team of Experts to life, where Experts and Leaders are working directly with peers in Customer Service and Engineering tocreate a one-stop to resolution for solving customer pain points. SrMobile Expert will receive one of a kind curated training and curriculum designed to enhance their expertise as well as provide ongoing development, resulting in an environment where they can bestperform and grow.

With a team-based culture that rewards and recognizes contribution to experience as well as store results, SrMobile Expert will be uniquely set up for success to deliver the BESTsales and service experiences in a customer's lifetime.

Sells appropriate products, features, and services based on customer needs.

Resolves customer pain points in one interaction utilizing in-store systems and digital tools.

Completes ongoing training to keep current and develop knowledge andskills to act as SME in all things T-Mobile.

Consistently leverages digital tools in interactions and onboarding.

Works collaboratively to build and contribute to a culture of salesand service.

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care:
Elite Expert, Account Care (Preferred)

Care:
Elite Expert, Technical Care (Preferred)

Communication (Required)

Critical Thinking (Required)

Customer Service (Required)

Multitasking (Required)

Product Knowledge (Required)

Sales (Required)

Task Management (Required)

Teamwork Orientation (Required)

Troubleshooting (Required)

At least 18 years of age

Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):
No

DOT Regulated: DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: 30.00

Annualized Incentive Target: 7,200

Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, areguaranteed to earn 20/hour inclusive of base pay and incentives. Andsince we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together!

A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full andpart-time employees have access to the same benefits when eligible. Wecover all of the bases, offering medical, dental and vision…