Training Manager

Job Description

The role of the Training Manager is to manage day-to-day store operations and achieve store performance objectives at an individual location. In addition, the Training Manager role will support a team of stores which will include new hire training, creating, and managing the work schedules, assisting in team sales skill development, and interviewing as part of the recruitment process. Decisions and actions are based upon our commitment to high standards of customer service and an environment of accomplishment, pride, and well-being for our Team Members.

$21/hr. plus MONTHLY & QUARTERLY BONUS potential!

Medical, Dental, Vision insurance $10,000 Employer Sponsored Life Insurance Paid Sick and Vacation
401(k)/Roth with matching funds

Annual Profit Sharing Employee Discount Referral Program On the Job Training Promotion opportunities!

Quality of Work:
Thorough, accurate and neatLMS:
Complete assigned LMS courses on time Sales Standards:

Merchandise:
Standard is $25 per move-in Insurance:
Standard is 80% insurance penetration of all insurable rented units

Administration Fees:
Standard is 100% of move-ins Phone Sales Scores:
Standard is at least a score of 85% on monthly phone shop

Auto Pay Percentage:
Standard is 80% of all tenantsU-Haul Revenue:
Work to achieve goal of higher year over year performance

Rental Income:
Standard is determined by store budget

Total Income:
Standard is determined by store budget

Move-Ins:
Work to achieve goal of higher year over year performance

Reviews:
Completes requests for reviews from all new tenants on Google or other platforms

Store Operations:

Unit Inventory:
Full facility walk through performed monthly

Retail Inventory:
Item inventory is accurate and audit performed monthly

Rates:
Understand our rates and promos as well as competitor rates and promos

Compliance:
Ensures store is compliant with Labor Law poster and MSDS and Safety guidelines

Marketing:
Has updated brochures and business cards in office

Security:
Perform daily property checksstorEDGE:
Use the FMS to perform move-ins, move-outs, and other daily functionsstorEDGE Task List:
Utilized daily

Unrentable Unit Management:
Knowledgeable about unrentable units, works to keep at a minimum

Annual Sore Audits:
Completed on time for all stores

Team Meetings:
Held monthly on Teams Accounts Receivable and Financials:

Cash Management:
Ensure till and petty cash are counted and balanced daily

Petty Cash:
Maintains petty cash and submits reports monthly

Reports:
Generate and understand FMS reports

Financials:
Reviews and submits to Training Manager by 10th of each monthA/R Management:
Makes A/R calls on time and leaves notes in accounts

Move-Outs:
Ensures there are no outstanding balances on move-outs Auction Management:

All auctions processed through Auction Manager in storEDGEAuction posted to Storage Treasures at least 10 days in advance

All paperwork processed correctly and submitted to Accountant on time.

Maintain the facility to Clean and Operational standards:

Office:
Clean and Organized at all times

Bathroom:
Clean, stocked, and presentable to customers at all times

Property:
Walked and cleaned daily

Keypads:
Cleaned and checked daily

Lighting:
All interior and exterior lighting operational

Back Office:
Clean and organized at all times

Elevators:
Cleaned and inspected daily

Carts:
Cleaned and inspected daily

Loading Bays:
Cleaned daily

Signage:
Clean and well-kept, lighting functioning properly

Landscaping:
Well maintained at all timesHVAC:
Manage system and perform quarterly filter checks

Cap-Ex:
Projects completed on time and communicate with DM on future planning

Store Book:

Task List filled out Checklist:
Quarterly checklist completed on time Vendor List:
Maintained…