Senior Account Manager

Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow >= creating a more sustainable future – positively impacting our environment, our health, our safety, and our future. We navigate fast‑changing compliance and sustainability landscapes, helping companies understand not only what they must do, but how to do it – in their unique business and anywhere in the world.

• Identify EHS requirements for the industry
• Provide EHS compliance tools to companies
• Advise companies on developing and implementing corporate EHS strategies

• A competitive salary package & benefits with a flexible home‑working policy
• Work/life balance and a fast‑paced, driven environment
• Accountability and pride for your projects

The Senior Account Manager maintains and expands relationships with important large customers. Assigned to several existing customers, the Senior Account Manager is responsible for achieving sales figures and account objectives such as retention and growth. The Senior Account Manager represents Enhesa’s full product and service range to assigned customers while leading the account planning cycle and ensuring customers’ needs and expectations are met.

This role is part of the Operations Division.

• Maintaining and developing professional relationships with existing clients:
  • Ensuring client satisfaction and loyalty by building relationships with key client personnel, decision‑makers, stakeholders, and buyers.
  • Being the central point of contact for Enhesa’s customer base, capturing, reporting, and acting on customer feedback.
• Proactively assessing, clarifying, and validating customer needs on an ongoing basis:
  • Understanding Enhesa’s customer base’s unique goals and business processes, and providing knowledge of Enhesa applications to the customer.
  • Uncovering roadblocks and delivering strong account guidance.
• Leading solution development efforts that best address customer needs while coordinating the involvement of all necessary Enhesa personnel:
  • Acting as a liaison between the client and En स्रोत. Mitigating client crisis situations by properly delegating and communicating internally with Enhesa support teams while maintaining clear communication with the client.
  • Representing the Account Management team in cross‑functional sounding boards / projects and co‑driving decisions to preserve and enhance client satisfaction and enable business growth.
• Onboarding clients:
  • Being responsible for onboarding clients to Enhesa services.
  • Developing and executing client success plans and strategies.
  • Facilitating communication between the client and Enhesa's Support Services (e.g., Client Services, Expert Services, etc.).
• Managing and owning contract renewals and growth opportunities:
  • Owning and negotiating contract renewals and addenda for growth opportunities.
  • Creating demand and continuously seeking new opportunities to upsell and cross‑sell Enhesa’s products.
  • Providing transparency, control, and predictability on the opportunities pipeline and forecasted revenue.
  • Identifying opportunities for enhancements of the go‑to‑market strategy andಕೊರಳ ಕಾಂಗ್ರೆಸ್ of new products.
  • Navigating higher growth targets/quotas by uncovering cross‑sell and upsell opportunities across client departments and geographies.
  • Managing a book of business worth more than €4 million overall.
• < benveloping to the Account Management team internally – assisting Account Managers with personal development, training, onboarding new Account Managers, surge internal tools, and proper communication channels.
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  Participating in trade shows and conferences: representing the Account Management team at industry or partner events to strengthen personal interactions and relationships with accounts.

Bachelor’s degree in business, communications, marketing or a similar field from an accredited university is required.

• 5–7 years of demonstrated experience with sales and account management in a business‑to‑business environment across SAAS, IT, insurance,…