Client Success

Washington, DC or New York, hybrid or remote, US-based
· full time

This is a no-bs role, we're not interested in talking to people who aren't willing to roll up their sleeves and get work done, mostly autonomously, but also directly with our clients and our internal team. We only hire smart, hardworking, curious people. This job carries a ton of responsibility, but also gives you the flexibility to bring your best self to the role by being in a supportive and collaborative environment.

You'll be the person our clients actually talk to. You sit inside our products every day, join weekly strategy calls with client marketing and ops leaders, and translate what they need into what we build. You find insights in the data and come up with recommendations. You're not selling and you're not writing tickets, you're the strategic layer between our clients and our internal team, and you'll help unlock growth across a number of dimensions.

Compensation: $105,000 to $115,000 base plus benefits and bonus

• Own the client relationship from sales handoff through onboarding, implementation, account management, and expansion.
• Run weekly strategy calls with client stakeholders (CMO, COO, franchise ops, marketing managers).
• Live in our dashboards and data: spot utilization gaps, campaign underperformance, and revenue opportunities before the client asks.
• Surface product gaps and feed a prioritized backlog to our product and engineering team, with clear requirements.
• Build the playbook: onboarding checklists, Q  templates, and ROI reporting that scales beyond you.
• Help scope and price expansion work with the founder and our growth advisor.

• 4 to 8 years in client strategy, growth analytics, marketing operations, or consulting, ideally with multi-location, franchise, or fitness, wellness, or beauty brands.
• Comfortable in data: you can read a funnel, build a pivot, question a number, and explain it to a non-technical operator.
• Hands-on with tools like Klaviyo, Hub Spot, GA4, Meta Ads, and booking or POS systems (Mindbody, Zenoti, Boulevard, or similar).
• Hungry and practical, comfortable giving directional input while digging for exact details.
• Strong written communicator, since much of this job is turning messy client conversations and partial ideas into clear requirements and deliverables.
• Based in the DC or NYC area with regular co-working with the founder, minimum of bi-weekly.
• We'll consider other East Coast candidates, but EST is a hard requirement for client coverage.

• Direct line to the founder, you'll shape how this function works and we'll iterate as we go.
• Real ownership over accounts generating six figures each.
• Product-native career path, but experience in professional services is a nice to have.

Growth Minded is the Growth Engine for Multi-Location Businesses. Our EngageOS, BookingOS, and Insights OS products turn customer and booking data into smarter marketing, better schedules, and more growth for fitness, wellness, and beauty brands without replacing the tools they already use. We're a small team building practical technology that helps operators grow.