Strategic Account Manager

life insurance, paid time off, sick time, 401(k)

United States, D.C., Washington

Oct 14, 2026

Job Location s US-MD | US-DC-Washington

 Job Function Sales & Customer Service Base Min USD $/Yr. Base Max USD $/Yr.

US-MD | US-DC-Washington

 Job Function Sales & Customer Service Base Min USD $/Yr. Base Max USD $/Yr.

The Strategic Account Manager (Pharma) reports into the global sales team and owns and expands high value relationships across key accounts in the pharmaceutical and contract research organization space, both in North America and EMEA. This role blends scientific understanding with commercial strategy to support R&D, clinical operations, and outsourcing initiatives. You will act as a trusted advisor and consultative partner to stakeholders across R&D, procurement, and executive teams, ensuring our solutions drive efficiency, compliance, and measurable program impact

A successful candidate is expected to

• Drive increased adoption of our technologies across key accounts
• Build strong relationships with operational, procurement and executive stakeholders
• Realized consistent achievement of bookings targets across the portfolio.
• Build and communicated clear account plans tied to customer development and outsourcing strategies
• Engage in proactive identification of risks, competitive threats, and growth opportunities.

The Strategic Account Manager
- Pharma will cover (NY, NJ, PA, IL, IN, MD) territory will provide strategic direction and tactical focus for the nCounter Platform within the assigned territory to meet and exceed quarterly and annual revenue goals. They are responsible for identifying and establishing relationships with new customer accounts for the sale of nCounter capital equipment and pilot projects leading to instrument sales using both direct and indirect selling methods.

They will work closely with Sales, Marketing and Field Application teams to ensure successful partnering to achieve territory revenue goals.

• Manage all aspects of Bruker Spatial Biology's portfolio in your assigned pharma and CRO accounts in the US and EMEA geographies.
• Develop multi year account strategies aligned with customer R&D, clinical trial, and operational priorities.
• Map and support decision makers across R&D operations, procurement, and executive leadership to deepen engagement.

• Identify expansion opportunities across therapeutic areas, study phases, or functional groups (e.g., discovery, translational, etc.).
• Lead renewals, pricing discussions, and contract negotiations with a value based, partnership oriented approach.
• Maintain accurate forecasting and pipeline management tied to quarterly and annual revenue goals.

• Understand R&D and drug development workflows, across discovery, preclinical, and clinical phases.
• Collaborate with scientific, technical, and operational teams to address complex customer needs.
• Translate customer feedback into actionable insights for product, R&D, and leadership teams.

• Partner with internal teams, such as product management, R&D, product marketing, regional marketing, legal, and senior leadership to drive seamless delivery of solutions to your customers.
• Lead executive business reviews, presenting performance metrics, operational outcomes, and strategic recommendations.
• Support onboarding, adoption, and long term utilization across global teams or functional groups.

• Stay current on pharma and CRO trends, including outsourcing models, regulatory changes, therapeutic pipelines, and competitive landscapes.
• Engage in feedback loop with internal teams through field-based insights that informs product strategy, gotomarket planning, and customer engagement.

• 5+ years (preferred) in strategic account management, capital equipment sales, or customer success within pharma, CRO, biotech, or life science technology.
• Proven success managing complex, multi stakeholder accounts with long sales cycles and high compliance requirements.
• Ability to influence senior scientific, operational, and procurement leaders.
• Excellent communication, negotiation, and executive presentation skills.
• Bachelor's degree in life sciences or related field; advanced degrees in the life sciences and/or business preferred.

At Bruker, base salary is part of our total compensation. The estimated…