Inside Sales Representative

Berendsen Fluid Power is one of North America’s largest distributors of hydraulic and pneumatic products and services. We have one of the largest dedicated field sales forces in both the hydraulics and pneumatics industries with locations across the US and Canada. Berendsen associates enjoy comprehensive health benefits, work/life balance, performance incentives, advancement opportunities, and much more. We are seeking a Customer Service / Inside Sales Representative for our Auburn, WA location.

Ideal candidate should have previous experience in a Customer Service or Inside Sales role with a background in or general understanding of supply chain and distribution.

Respond timely to all communication methods used by customers and outside sales to generate quotes, providing accurate price, delivery, and technical information upon request

Enter customer quotes, orders, and change-orders in a timely and efficient manner, and communicate with all departments and vendors as necessary to ensure customer satisfaction

Follow up with customers on outstanding quotes

Proactively review open orders to ensure on-time delivery and address anticipated delays with vendors and customers

Proactively communicate all changes that may impact customers or internal teams

Interact effectively with customers to develop a personal awareness of their needs

Work in a professional manner to resolve customers’ problems and issues, using all available resources

Adhere to pricing policies as established by sales management to include freight recovery, using sell matrices, and contracts as applicable

Communicate regularly and timely with the ISM and any other personnel regarding performance, complaints, inquiries, competitive activities, problems, market conditions or other pertinent information

Inform all customers and prospects of established terms and conditions of sale Assure all adjustments, product returns, credits and other pertinent dealings are performed accurately and timely with proper documentation

Schedule and participate in customer sales calls with ISM, Field Sales Reps, and Field Sales Managers as necessary

Meet or exceed company forecasts and targets

Assist with shipping and receiving activities as may be necessary for location

Maintain digital files including customer purchase orders, RFQs, applications documents, etc Other duties as assigned by management

• High School Diploma or Equivalent
• Past experience in Customer Service or Inside Sales
• Must have strong interpersonal, verbal, and written communications skills
• Must work well in a team environment and be supportive of all functions to achieve objectives
• Computer literacy with good data entry skills and ability to learn new programs quickly
• Previous experience with supply chain and distribution is helpful
• Past experience with fluid power and motion control is a plus

Berendsen is a company full of employees with decades of loyal service. We believe there is no resource more valuable than our people. It is the talent, collective knowledge, training, and experience of our employees that will enable us to move ahead. In return for your hard work, we provide the following:

Comprehensive benefits package including medical, dental and vison; both a PPO and high-deductible plan with company matching Health Savings Account contributions

Life and disability insurance programs

Dependent care FSANational Employee Assistance Program Supplemental accident, hospitalization and critical illness plans

Company matching 401k (50% up to 8%)Paid holiday, floating holidays, vacation and sick time off