Senior Account Executive, Technology

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview :

Own the enterprise sales strategy and revenue growth for a portfolio of large, complex organizations, creating pipeline, winning new customers, expanding strategic relationships, and leading sophisticated sales cycles from opportunity creation through close.

Genesys is advancing customer experience through AI-powered CCaaS and experience orchestration. In this role, you will engage senior business and technology executives, uncover high-value AI and automation opportunities, and connect Genesys capabilities to measurable customer outcomes.

You will have significant ownership of customer strategy, account planning, pipeline development, executive relationships, forecasting, and commercial outcomes. Success requires creating opportunities where none exist and orchestrating Genesys specialists, executives, and partners around a clear strategy for winning and growing complex enterprise accounts.

The role offers direct exposure to enterprise AI transformation, executive decision makers, and complex strategic initiatives spanning customer experience, cloud, automation, and emerging AI capabilities. You will deepen your expertise in areas such as generative, conversational, and agentic AI while influencing how large enterprises modernize customer and employee experiences.

Key Responsibilities:

Own the end-to-end sales strategy, customer relationships, pipeline, and revenue performance for assigned enterprise accounts, using strategic account plans to identify customer priorities, stakeholders, whitespace, competitive dynamics, and long-term growth opportunities

Create sustainable pipeline through strategic prospecting, account-based selling, executive engagement, and partner collaboration, accelerating both new-customer acquisition and expansion within existing enterprise accounts

Drive territory execution that consistently meets or exceeds revenue objectives while maintaining disciplined account and opportunity management

Develop a deep understanding of each customer's business, technology environment, and customer experience priorities to identify high-value CCaaS, AI, automation, and experience orchestration opportunities tied to measurable business outcomes

Influence C-level business and technology leaders through strategic conversations about AI and customer experience transformation, connecting Genesys capabilities to executive priorities and enterprise strateg

Lead complex, multi-stakeholder sales cycles across business, technology, procurement, finance, security, legal, and executive teams, building champions, executive sponsorship, and organizational consensus

Apply MEDDPICC to strengthen qualification, develop competitive win strategies, identify risk, and improve forecast predictability based on customer evidence and deal progression

Orchestrate cross-functional pursuit teams across Solution Consulting, AI and Experience Orchestration specialists, Customer Success, Professional Services, Product, Marketing, partners, and Genesys executives while retaining ownership of the customer strategy

Advance customer conversations by staying current on generative, conversational, and agentic AI, copilots, intelligent automation, emerging enterprise use cases, and competitive dynamics

Advocate for customer outcomes while balancing customer priorities with Genesys' long-term strategic and commercial objectives

Required Qualifications:

7+ years of direct, quota-carrying enterprise software sales experience with large, complex organizations, including Fortune 500 enterprises, and a consistent record of meeting or exceeding revenue targets

Proven success winning and closing complex, competitive, multimillion-dollar opportunities with sales cycles of 6 to 24 months

Demonstrated experience selling AI-powered enterprise solutions and cloud or SaaS platforms

Strong understanding of enterprise AI in customer experience, including conversational, generative, and agentic AI, virtual agents,…