Clinical Operations Specialist

General

Job Title:

Clinical Operations Specialist

Reports To:

Senior Director, Clinical Programs

Department:
Clinical Date:
October 2026

Position Overview:

The Operations Specialist – Clinical Programs & Formulary Management provides operational, administrative, and coordination support for TrueScripts’ Clinical Programs and formulary management functions.

This role is designed to support the day-to-day operational needs surrounding clinical programs, formulary processes, documentation, reporting, communication, and coordination so that clinical leadership can remain focused on the development, strategy, oversight, and continuous improvement of TrueScripts’ core clinical programs.

The ideal candidate is highly organized, detail-oriented, proactive, and comfortable working across multiple teams and priorities. This individual will work closely with Clinical, Operations, Client Services, Account Management, Implementation, Compliance, Pharmacy Network, and other internal teams to ensure clinical program and formulary-related processes are organized, documented, communicated, and executed effectively. This position does not replace clinical judgment or licensed pharmacist responsibilities.

Instead, the role serves as an operational extension of the Clinical team, helping ensure the administrative and workflow components of clinical programs and formulary management are completed accurately and efficiently.

• Provide day-to-day operational and administrative support for TrueScripts clinical programs.
• Coordinate timelines, tasks, documentation, and follow-up associated with clinical program development and implementation.
• Maintain program documentation, workflows, process guides, and supporting materials.
• Track program-related action items, deadlines, deliverables, and outstanding decisions.
• Assist with preparing materials, reports, presentations, and communications related to clinical programs.
• Coordinate with internal teams to ensure program changes are communicated and implemented appropriately.
• Help identify operational gaps, recurring issues, and opportunities to improve clinical program processes.
• Assist with testing, implementation, and ongoing maintenance of clinical program changes.
• Support the development and maintenance of standardized processes and documentation.
• Maintain organized records related to clinical programs, decisions, changes, and supporting documentation.

• Provide administrative and operational support for formulary management activities.
• Maintain formulary-related documentation, files, spreadsheets, and tracking tools.
• Coordinate updates to formulary materials and communicate approved changes to appropriate internal teams.
• Assist with tracking formulary changes, effective dates, implementation requirements, and related communications.
• Coordinate information and documentation needed for formulary reviews and updates.
• Support the preparation of materials for formulary-related meetings and discussions.
• Assist with maintaining accurate and current formulary information across applicable internal resources.
• Partner with appropriate clinical and operational team members to identify discrepancies or issues requiring clinical review.
• Escalate clinical questions, exceptions, or decisions to the appropriate pharmacist or clinical leader rather than making independent clinical determinations.

• Assist with gathering, organizing, and validating information used in clinical program reporting and analysis.
• Maintain recurring reports, trackers, dashboards, and other operational tools.
• Assist with compiling program performance information for leadership review.
• Identify missing, inconsistent,…