Security Officer - Willard InterContinental Washington

Security Officer - The Willard Inter Continental Washington

Hotel Brand: Inter Continental
Location: United States, DC, Washington

Hotel: The Willard Washington D.C. (WASHA), 1401 Pennsylvania Ave Nw, 20004

IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world’s leading hotel and resort companies with a family of 19 brands. Our purpose – True Hospitality for Good – comes to life in every one of our collections.

Five visionary brands – Inter Continental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels – make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences.

About the hotel

The Willard Inter Continental Washington, DC is one of the most iconic hotels in the Nation’s Capital. Since 1818, the Willard Inter Continental Hotel has played host to the world’s social and political elite. Often referred to as the ‘Residence of Presidents’, The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history.

Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors.

About the Security Officer position

Our hotels never sleep. So, we’re looking for a Security Officer to provide customer service support as well as perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property’s assets.

A little taste of your day-to-day

Every day is different, but you’ll mostly:

• Patrol the premises, monitor entrances, control access, and respond to calls, alarms and emergencies.
• Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company.
• Check guests in, out and manage any wake-up call requests.
• Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents.
• May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required.

What we need from you

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired.
• Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
• Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.
• Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.
• Mathematical skills, including basic math, are used occasionally.
• May be required to work nights, weekends, and/or holidays.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best…