Security Systems Specialist-Overnight Shift; Hopkins Bloomberg Center

Security Systems Specialist - Overnight Shift (Hopkins Bloomberg Center)

We are seeking a motivated, enthusiastic, and customer‑service–oriented individual for the University Security Systems Specialist (Overnight Shift) position at the Hopkins Bloomberg Center in Washington, DC.

Shift: 11:30 PM – 7:00 AM (overnight) with flexibility for overtime and holidays.

• Monitor and respond to proprietary closed‑circuit television systems for events or activities that may require a security response.
• Provide general assistance and information to university students, faculty, staff, and visitors.
• Complete tasks as may be necessary for the operation of the Command Center.
• Answer telephone and radio calls (emergency or non‑emergency), assess the nature of the call and determine appropriate level of response.
• Dispatch the appropriate level of public safety response per university policy and guidelines.
• Coordinate responses of HBC Public Safety, Facilities Management, Student Affairs and transmit pertinent information to University security personnel.
• Track locations of public safety personnel and relay pertinent information.
• Contact and facilitate law enforcement and/or Fire and EMS response to university incidents.
• Keep Public Safety management apprised of emerging and ongoing incidents.
• Create and maintain manual and computerized reports, logs, records and data.
• Promulgate schedules of events and building access requirements.
• Serve as the university switchboard and the liaison for student health care and facilities emergency maintenance during non‑business hours.
• Work flexible shifts and unscheduled overtime on any day of the week, including holidays or weekends to assist with operational and special event assignments.

• Must be available to work weekends, holidays, and other than regularly scheduled shifts.

• Proficiency in Microsoft Office Suite and familiarity with troubleshooting computer issues on Windows computers; ability to utilize innovative wireless technology.
• Proficient in CCTV systems, video analytics, camera positioning, and knowledge of different surveillance technologies.
• Basic software troubleshooting of any camera systems issues.
• Ability to handle both common and crisis situations calmly and efficiently.
• Exceptional written and verbal communication skills and ability to prepare comprehensive reports and logs in neat, legible handwriting.
• Ability to read and understand all operating procedures and instructions.
• Exceptional customer service and communication skills and ability to interact with others in a professional and effective manner.
• Demonstrated ability to handle complex assignments.

• High school diploma or GED required.
• Two (2) years related experience working with security systems, including familiarity with communication technology and call‑taking techniques.
• Must be able to pass an extensive Maryland State Police / FBI background investigation and complete a physical/health screening examination by the Office of Occupational Health and Safety, which includes a drug screening.
• Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

• Prior law enforcement communications call center, security company communications center, or emergency management agency experience.
• Crime analyst or criminal research specialist experience.
• Associate of Arts (AA) degree in Criminal Justice, Business, Liberal Arts, Cyber Security or Social Sciences.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.