Residential Aide - Sat&Sun

Residential Aide – Valley Place

The position provides support to participants in bridge housing who are transitioning from homelessness to permanent housing. The bridge housing model seeks to stabilize participants and coordinate with external providers to house participants within 90 days. The Valley Place approach embraces a Housing First model and philosophy. The Residential Advocate works to empower participants to rebuild their lives, relying on their own strengths, and using wraparound resources in a holistic, participant-driven process.

Residential Aides provide 24/7 on-site services to residents by ensuring a safe, healthy, and supportive environment. The position completes intake procedures for newly assigned residents and routine rounds/inspections of assigned residential floors. Residential Aides work collaboratively with program staff to ensure high-quality services are always provided, and all documentation is completed on each shift. The position also supports residents by distributing essential resources, including meals, hygiene supplies, laundry supplies, linens, towels, and other available resources.

Essential Duties and Responsibilities:

• Collaborate with staff to ensure adequate coverage 24/7
• Provide supportive services to individuals experiencing homelessness with serious mental illnesses, addictions, medical concerns, etc.
• Deliver face-to-face contacts to participants, and work in conjunction with case managers and external providers
• Demonstrate empathy and flexibility in responding to participants' needs and requests fostering wellness and independence
• Engage participants and assess individual needs, preferences, and strengths
• Monitors the residents, units, and grounds of Valley Place at all times to ensure the security and safety of each resident
• Provides appropriate oversight of the participants at the bridge housing site and enforces program policies
• Provides de-escalation services to the participants as needed and to ensure the safety and well-being of all staff and residents, in conjunction with other staff and on-site security
• Assists in the planning and organization of site-based programming and recreational activities and events for individuals at Valley Place
• Reports unusual incidents to the appropriate parties and completes written incident reports within the required 24-hour timeframe
• Reports observations to case management staff to support the participants in progressing towards goals
• Performs weekly and as necessary inspections of units
• Distributes food during meal services and discards waste
• Participates in multidisciplinary meetings and regular supervision
• Attend professional trainings and conferences
• Assist with cleaning and preparation of units as needed to ensure readiness for new participant intakes, including basic sanitation
• Coordinate shift transitions and ensure effective communication of participant issues, safety concerns, and program needs across shifts
• Model trauma-informed care and professional boundaries in all interactions; mentor advocate staff in best practices
• Serve as the primary point of contact for advocate staff during assigned shifts, providing real-time guidance, problem-solving, and support in crisis situations
• Perform light stocking and organization of building supplies, ensuring common areas and staff spaces remain orderly and adequately equipped
• Perform all other duties as assigned

Requirements:

• A high school diploma or equivalent is required.
• Two (2) years of experience working in a residential or shelter setting is required.
• Prior relevant work experience in human or homeless services, psychiatric rehabilitation, addictions, poverty, foster care, mental health, youth/young adults, LGBTQIA+ people, and/or other individuals from historically…