Senior ServiceNow Developer

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.

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About the Opportunity

DMI, LLC is seeking a Senior Service Now Developer to build and maintain platform capability for the U.S. Senate Sergeant at Arms (SAA).This is the deepest technical role on the program. It covers configuration and application development, integrations with other enterprise systems, performance troubleshooting, and the technical documentation the customer will depend on after transition. Work is delivered iteratively against a customer-approved backlog, with every release passing testing, readiness review, and formal acceptance before production.

Duties and Responsibilities:

Platform Development and Configuration Provide advanced technical knowledge managing, configuring, developing, and implementing the Service Now platform.

Translate application story cards, business requirements, and use cases into functional service requests and workflows within Service Now.

Design, develop, configure, test, deploy, and maintain Service Now applications and platform capabilities in accordance with established development standards and best practices.

Deliver against approved acceptance criteria and the customer-approved Definition of Done.

Integrations Design, develop, and support integrations between Service Now and other enterprise systems and applications.

Work hands-on with Service Now integration technologies, APIs, web services, Integration Hub, or other applicable integration methods.

Design integrations following least-privilege access principles, with appropriate error handling and monitoring.

Troubleshooting and Performance Identify application, integration, workflow, and performance bottlenecks or defects.

Troubleshoot root causes and design and implement appropriate solutions rather than symptomatic fixes.

Documentation and Collaboration Develop and maintain technical and system application documentation, including application configurations, integrations, data flows, interfaces, technical designs, and development procedures.

Collaborate with Product Owners, business stakeholders, architects, cybersecurity personnel, quality assurance resources, and other developers to ensure solutions meet functional, technical, security, integration, and performance requirements.

Support release readiness reviews and produce release and deployment documentation, including rollback procedures

Mobile Capability Develop and support mobile capabilities and solutions within the Service Now platform.

Design, configure, and develop Service Now mobile applications and mobile user experiences.

Qualifications

Education , Certifications and Years of

Experience:

Bachelor of Science degree.

Five or more years of hands-on Service Now development experience.

ITIL Foundation certification.

Service Now CSA or CAD certification.

Required Skills:

Advanced, demonstrated Service Now development experience across configuration, scripting, workflow, and application development.

Demonstrated experience building and supporting integrations between Service Now and external enterprise systems, hands-on with APIs, web services, and Integration Hub or equivalent.

Demonstrated experience designing, configuring, or developing Service Now mobile applications and mobile user experiences.

Demonstrated performance troubleshooting and root cause…