Principal Agentic Engineer

$190000 - $250000 per year | Washington, DC | Remote | Permanent

Lead the engineering organization building our AI Engagement Agent—one of our newest and most transformative product initiatives

This organization takes Public Health and Patient Outcome improvements to the next level, combining the latest and greatest technologies available today to tackle the challenges faced by clinical researchers, patients, and healthcare providers nationwide. The Mission is to make advanced health screenings and research opportunities available to communities across the US and beyond, to build a future health care system that is better and more available to all.

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match

As the Principal Engineer, you are a people-first leader who is deeply invested in the success of your team and the broader organization. You bring significant leadership and management experience within SaaS product environments, along with an engineering background that enables you to engage confidently in technical discussions without needing to be hands-on in the code every day.

You lead with a servant-leadership mindset, focused on helping your team do their best work, removing obstacles, and creating opportunities for others to grow. You are a highly effective collaborator and communicator who brings curiosity, energy, and a genuine enthusiasm for learning and applying emerging technologies.

Across complex, service-oriented industries, teams often spend significant time on repetitive operational work, including managing communications, answering routine questions, coordinating schedules, and completing standardized outreach and qualification activities.

You will lead an engineering organization responsible for building an AI-powered engagement platform, one of the company’s newest and most strategically important product initiatives. The team is developing an intelligent, voice- and messaging-enabled AI solution designed to manage standardized interactions, coordinate outreach, support scheduling, and automate routine engagement workflows at scale.

The team’s mission is to reduce administrative friction and return valuable time to frontline professionals, allowing them to focus more of their attention on complex, high-value work that requires human expertise and judgment.

Build flexible, script-driven conversational experiences that can be configured for a variety of use cases and tailored to different user needs, while effectively guiding individuals toward defined interaction goals.

Develop a resilient orchestration engine capable of balancing multiple operational variables, including appropriate contact windows, local time zones, operating hours, interaction outcomes, and adaptive retry strategies to improve engagement while maintaining established best practices.

Own execution of the engineering roadmap for the AI-powered engagement platform. Partner closely with Product and Design to translate complex business requirements into intuitive conversational workflows and deliver reliable, high-impact software.

Participate actively in architecture and design reviews spanning real-time voice, messaging, workflow orchestration, and data pipelines. Help ensure the team builds a scalable, highly available platform while thoughtfully managing technical debt.

Balance new feature development with platform reliability and long-term maintainability. Manage team capacity, resource allocation, and technical debt to keep critical product initiatives moving forward.

Continually improve agile practices and CI/CD processes across the team. Identify and remove delivery bottlenecks to create an efficient, sustainable, and high-velocity engineering environment.

Manage, coach, and develop Engineering Managers and technical leaders. Establish consistent one-on-one rhythms, support meaningful career-development plans, and help attract and recruit exceptional engineering talent as the…