Senior ServiceNow Developer

Summit Technologies, Inc. is seeking a Senior Service Now Developer to support our government client. In this role, you will provide the design and delivery of technical solutions and custom application development within the Service Now environment. The ideal candidate will have extensive enterprise-level Service Now development experience, a strong understanding of IT Service Management (ITSM), and a solution-driven mindset to deliver scalable, secure, and effective technical solutions that meet organizational needs.

This is a full-time, hybrid position based in Washington, DC, requiring on-site work three (3) days per week. Candidates must be eligible to obtain and maintain a U.S. Public Trust clearance and meet the client's applicable eligibility requirements.

• Develop, design, configure, and release new Service Now application modules, workflows, and Service Catalog requests.
• Design and deliver technical solutions and custom applications on the Service Now platform to meet enterprise business and IT service management requirements.
• Configure and customize Service Now functionality, including Flow Designer, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
• Develop integrations and process automation using APIs and data integration processes between Service Now and other enterprise services.
• Create and maintain Service Catalog items and Knowledge Bases.
• Collaborate with the IT Service Management team and key client stakeholders across IT and business organizations to gather requirements and deliver technical solutions.
• Analyze business requirements and translate them into Service Now configurations, application designs, and scalable technical solutions.
• Architect integrations using LDAP, single sign-on (SSO), MID Servers, web services, email, and internal applications and technologies.
• Support Enterprise Architecture and Application Portfolio Management (APM) capabilities within the Service Now environment.
• Develop and customize core Service Now applications, including Incident, Problem, and Change Management, Service Portal, Service Catalog, and process automation/orchestration.
• Support and maintain the Configuration Management Database (CMDB), ensuring Configuration Item (CI) accuracy and completeness and alignment with the Common Service Data Model (CSDM).
• Configure application security controls and support data security, access management, and secure platform operations.
• Perform technical configurations, application maintenance, and platform housekeeping activities.
• Troubleshoot Service Now application configuration, integration, scripting, and other technical issues.
• Identify opportunities to improve platform functionality, automate business processes, and optimize Service Now performance.
• Participate in application sizing, resource planning, and scalability assessments to support future growth.
• Maintain technical documentation and communicate complex technical concepts and solutions clearly to technical and nontechnical stakeholders.

• At least six (6) years of hands-on Service Now development experience, including six (6) or more years working in an enterprise-level environment.
• Experience administering, configuring, customizing, and enhancing the Service Now platform.
• Experience with Enterprise Architecture and Application Portfolio Management (APM).
• Proficiency in HTML, Angular, and JavaScript.
• Experience developing and maintaining Service Now Service Catalog items and Service Portal functionality.
• Experience with the Service Now CMDB and Common Service Data Model (CSDM).
• Experience with Service Now Workplace Service Delivery (WSD) and Now Assist modules.
• Functional knowledge of IT…