Application Engineer- Servicenow; Cleared SECRET

Washington, District of Columbia, United States

At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we serve. Every milestone we achieve helps fund programs, expand services, and create lasting value for the Tribe, making each success a shared one.

For more than 35 years THTBC and its subsidiaries have delivered mission-critical services to federal clients globally. From logistics and information technology to cybersecurity and facilities operations, we are united by a single purpose: to generate meaningful economic opportunity and sustainable growth for the Tlingit & Haida Tribes of Alaska.

Together We Grow – One Mission, One Team – With a Commitment to Serve

Clearance: MUST HAVE AN ACTIVE SECRET CLEARANCE

Job Title: Application Engineer
- Service Now

Labor Category: Full-Time | Exempt

Pay Rate: $108,000 - $119,000 per year

Minimum/General

Experience:

Minimum of six years’ experience, of which at least four years must be specialized. Specialized experience includes experience as an applications programmer on data base management systems, knowledge of computer equipment and ability to develop complex software to satisfy design objectives. Demonstrated ability to work independently or under only general direction. Functional Responsibilities:
Applies a systematic, disciplined, quantified engineering approach to the development, operation, and maintenance of software. Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flow charts. Translates detailed design into computer software. Tests, debugs, and refines the computer software to produce the required product. Prepares required documentation, including both program-level and user-level documentation. Enhances software to reduce operating time or improve efficiency.

May provide technical direction/feedback to programmers to ensure program deadlines are met.

Minimum Education:

A bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance. Education and experience requirements may be substituted with: 1.A master’s degree (in subjects described above) and four years general experience of which at least three years must be specialized experience. 2.No degree and ten years of general experience of which at least eight years must be specialized experience.

As a Service Now Developer, you will be the hands-on engineering force behind the IT Service Management (ITSM) modernization efforts for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF). Working in close coordination with architects and business stakeholders, you will build, configure, and deploy the automated workflows, custom applications, and system integrations that replace legacy, siloed processes.

Your ability to write clean code, establish modern API integrations, and leverage Service Now out-of-the-box capabilities is vital to delivering secure, efficient, and user-centric solutions that directly support DAF mission readiness and day-to-day operations.

Configuration:
Build, configure, and maintain Service Now SAM Pro, SaaS Management, and related HAM Pro integrations. License Compliance Operations:
Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines. Lifecycle Automation:
Design…