DHS App Technical Specialist Senior

Maintain and enhance existing RPA and AI applications. Subject Matter Expert of a specific (often specialized) application technology with demonstrative ability to convey both technical and functional concepts.

This position is located in the Department of Human Services (DHS), Office of Information Systems (OIS), Application Software Development (ASD) Division. The primary purpose of this position is to support, maintain, and enhance existing Robotic Process Automation (RPA) and Artificial Intelligence (AI) solutions while leveraging automation technologies to implement new business use cases identified in the DHS project backlog.

This role requires hands-on experience with Microsoft Power Automate, AI Builder, Power BI, ASP.NET, C#, and SQL Server, with a strong focus on AI-driven document processing, workflow automation, and enterprise application integration.

The successful candidate will collaborate with business stakeholders, project managers, analysts, and technical teams to identify automation opportunities, modernize business processes, and deliver scalable solutions that support agency objectives. Experience with document capture and content management platforms such as IBM Datacap and IBM File Net is highly desirable.

• Support, maintain, troubleshoot, and enhance existing RPA and AI solutions in production.
• Design and implement new automation use cases from the DHS automation backlog.
• Develop automated workflows using Microsoft Power Automate (Cloud Flows and Desktop Flows).
• Create and maintain AI-driven solutions using Microsoft AI Builder.
• Monitor automation performance and implement continuous improvements.
• Document technical designs, deployment procedures, and support processes.

• Develop and maintain AI Builder models for document processing and OCR.
• Extract, classify, validate, and process data from paper forms, scanned documents, PDFs, and images.
• Improve data extraction accuracy through model training and optimization.
• Develop workflows for exception handling and data validation.

• Design, develop, and maintain applications using C#, ASP.NET, and ASP.NET Core.
• Develop REST APIs and integration services connecting enterprise applications and automation platforms.
• Integrate Power Platform solutions with databases, SharePoint, document management systems, and external applications.
• Support application lifecycle management, code reviews, testing, and deployments.

• Develop reports and dashboards using Power BI.
• Create operational metrics and performance monitoring solutions for automation initiatives.
• Analyze business processes and recommend opportunities for increased automation and efficiency.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
• 5+ years of experience in software application development.
• 3+ years of experience developing solutions using Microsoft Power Platform.
• Experience with Microsoft Power Automate and AI Builder.
• Experience implementing AI-enabled text extraction and document processing solutions.
• Strong development experience with C#, ASP.NET, and .NET Core.
• Experience with SQL Server database development.
• Experience integrating applications using REST APIs and web services.
• Experience with Power BI development and dashboard creation.
• Strong analytical, troubleshooting, and communication skills.
• Experience working in Agile development environments.

• Experience with IBM Datacap.
• Experience with IBM File Net.
• Experience with Azure AI Services or Azure OpenAI.
• Experience with Optical Character…