Operations Analyst; Seasonal | Credit Card Operations

Position Title

Position Title: Operations Analyst (Seasonal) | Credit Card Operations

Date: Dec 12, 2025

Location: San Juan, PR

Company: Popular Bank

Seasonal Full Time - Non Exempt

Manage credit card claims by performing account maintenance, adjustments, and accurate documentation across internal systems, ensuring compliance with deadlines, regulations, and SLAs. Maintain effective communication with customers and collaborate with specialized units to resolve cases

• Process and investigate balance transfer claims and perform account maintenance through TCS within established deadlines, in compliance with SLA and applicable regulations.
• Process and investigate claims and perform account maintenance through PCAS (Popular Claims and Accounting System) within established deadlines, in compliance with SLA and applicable regulations.
• Monitor responses and determine if additional actions are required.
• Document all claim-related actions throughout the investigation process in PCAS, TSYS, and TCS. Maintain detailed records of customer interactions and final resolutions. Communicate claim status and resolution to customers via phone and/or written correspondence.
• Refer questionable claims or complaints to appropriate units for further investigation and resolution, such as Fraud, Security, or BAA Support.
• Perform various secondary functions within the department as assigned.
• Process reports in Web Ammo and execute macros to apply entries to credit card accounts.
• Process payments, reversals, adjustments, holds, and convenience checks on customer accounts.
• Prepare accounting balances by applying them to the corresponding accounts and submit for approval.

60 credits approved or equivalent combination of education and related experience

Note:

Related experience refers to the professional background related to the responsibilities and skills required for the position.

At least one (1) year of experience in customer service.

• Effective oral and written communication skills in Spanish (advanced level) and English (fluent)
• Proficient in Microsoft Office 365, including Excel, Word, and Outlook
• Knowledge of basic accounting principles (debits/credits)
• Strong customer service focus.
• Ability to establish priorities and manage multiple tasks simultaneously.
• Detail-oriented with strong analytical skills.
• Excellent organizational skills.
• Ability to work under pressure and maintain a sense of urgency.
• Strong team player with the ability to collaborate effectively to achieve common goals.
• Exceptional interpersonal and communication skills, both with clients and coworkers.

Señorial Center Building, San Juan, PR

On-site Monday to Friday - 8:00 am to 5:00 pm. Flexibility to work non‑business hours, holidays, and weekends when needed.

• Passion for People
• Succeed Together
• Own Every Moment
• Build the Future

The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

Popular is Puerto Rico’s leading financial institution and has been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offers a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions at each stage of their life. Our extensive trajectory demonstrates the resilience and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at  This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity…