Call Center Representative; Family Practice

FT, 80 hrs/pp, 1.0 FTE; days; varies as scheduled.

Responsible for all incoming appointment calls and scheduling as well as corresponding communications between patients and providers for all PMH clinics.

Answers phone calls directed to clinics, takes messages in EPIC, schedules appointments, obtains billing information, verifies eligibility of payer source, runs estimates as deemed necessary, maintains EPIC chart information, complies with HIPAA privacy practices.

May be responsible for verifying accurate authorizations obtained on referral if applicable.

High school diploma or GED.

Bilingual;
Spanish speaking required.

Excellent customer service skills.

Ability to communicate professionally and effectively with various cultural backgrounds.

Preferred:

Six months medical clerk/receptionist experience.

Medical terminology and anatomy background.

• Pay Range:($19.31-$30.78)
• Incentive Compensation:
  
  Eligible for up to 5% of annual salary through the incentive program
• Excellent health, dental, and vision benefits
• Retirement plan with employer contributions

Prosser Memorial Health is proud to be theONLY Critical Access Hospital in Washington State with a 5-Star CMS rating
and ranked among the
Top 10 Recommended Hospitals in Washington
.