Front Desk - Night Auditor

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About Holiday Inn Express - George, WA:
Located off I-90 near the Gorge Amphitheatre, Holiday Inn Express - George serves as the premier hospitality destination in Central Washington for concertgoers, leisure travelers, and business guests. Our hotel offers modern accommodations, complimentary hot breakfast, a fitness center, and convenient access to local wineries, outdoor recreation, and the Columbia River. As part of the IHG Hotels & Resorts family, we are dedicated to delivering exceptional guest experiences while maintaining the highest standards of service and hospitality.

The Night Auditor plays a key role in ensuring smooth overnight operations, attending to guest needs—including registration, checkout, and cashiering—and ensuring daily financial reports are accurate and complete.

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers not already in-house.
• Check in and check out guests efficiently and courteously.
• Explain and provide any promotional items to each guest checking in.
• Respond promptly to guest inquiries or complaints and offer alternate solutions when appropriate.
• Complete nightly audit procedures to balance daily revenue and reconcile accounts.
• Cover other hotel areas as needed, including breakfast setup, lobby upkeep, or guest assistance.
• Document guest accidents or incidents using the appropriate report forms.
• Record maintenance issues and safety concerns in the maintenance log.
• Maintain a clean, organized, and professional front desk area.
• Take the initiative to greet guests in a friendly and welcoming manner.
• Ensure compliance with all IHG brand and company policies.
• Perform other duties as assigned.

• High School Diploma/GED required.
• Previous hospitality or customer service experience preferred.
• Strong attention to detail and organization skills.
• Experience handling cash, credit card procedures, and basic math concepts.
• Proficient in multitasking and problem-solving.
• Ability to work independently with minimal supervision.
• Availability to work overnight shifts, weekends, and holidays.

• $16.50/hour.
• Travel discounts (IHG brand family).
• Sick pay.
• Medical/vision/dental insurance for full-time employees (after 90 days).

• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

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