Part Time Night Auditor - Candlewood Suites - McChord Field

Part Time Night Auditor - Candlewood Suites - McChord Field

Hotel Brand: IHG Army Hotels

Location: United States, Washington, Joint Base Lewis Mc Chord

Hotel: Bronson Hall - Historia (ZYLMB), 1020 9th Division Road, P.O. Box 33085, 98433

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up‑selling opportunities and tell them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out—take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs—record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Follow safety procedures, report incidents, and wear protective gear as needed.
• Take pride in appearance and place as a brand ambassador.
• Always know events and activities on the day’s schedule.
• Balance and audit for accuracy room revenue, food & beverage revenue, and telephone revenue; assist in preparation of all reports relevant to daily revenues.
• Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
• Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food & beverage revenue report, and other auditing reports as needed.
• Transmit credit card batches.
• Act as hotel system liaison during night hours: call in and open tickets with Opera, Protobase, or System Support during overnight hours if a system fails or issues occur.
• Communicate with other hotel departments to resolve accounting discrepancies and to request or provide information.
• Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• May assist with other duties as assigned.
• Jump into other ad‑hoc duties when your colleagues need help.

• Communication skills—you will need to be approachable for guests’ concerns and compliments.
• Problem‑solving skills—turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language; extra language skills would be great but not essential.
• Literate and tech‑savvy—good grasp of reading, writing, basic math and computers.
• Flexibility—night, weekend and holiday shifts are all part of the job.
• High school diploma or equivalent; a college degree would be a bonus.
• Experience—ideally at least one year in a front desk or guest service position.
• Physical demands—may need to lift, push and pull objects up to 50 lbs (23 kg); involves bending and kneeling.

The hourly pay range for this role is $16.66 to $28.80. This range is only applicable to jobs performed in Joint Base Lewis‑McChord, WA. We may ultimately pay more or less than the posted range; the range may be modified in the future. An employee’s pay position within the pay range will be based on factors including education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business/organizational needs.

We offer a comprehensive benefits package that includes paid time off, medical/dental/vision insurance, 401(k), and other benefits for eligible employees.

Don't quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

For accommodations during the application process, please . IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies; please  for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please  to read about applicable benefits.