Front Desk Lead

The opportunity

Delaware North Parks and Resorts is seeking a full‑time Hotel Front Desk Lead to join our team at Kalaloch Lodge in Forks, Washington. As part of our Front Desk team, you are the first line of communication for guests and the hub of all communication for the property. Motivated, energetic, attentive team members build lasting relationships with our guests from all over the world, creating exceptional experiences for all.

$19.25 – $19.25 / hour

Information on our comprehensive benefits package can be found at

• Health, dental, and vision insurance*
• 401(k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal
• Employee discounts – 30% off food, beverage, and retail items
• $15/ day commuter bonus for commutes 25+ miles
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

* Available for eligible year‑round team members

Every day can be an adventure when you live and work in Olympic National Park. Get ready for an experience like no other with pristine beaches, mist‑covered rainforests, snow‑capped mountains, and hidden lakes to explore.

• Shared low‑cost housing available for $85/ week, including wi‑fi and all utilities
• Housing includes a communal living area with a TV and a kitchen for shared use
• Lots to explore on the Olympic Peninsula, with outdoor activities including hiking and whale watching

• Ensure team members follow quality standards, deadlines, and procedures, correcting errors or problems
• Provide team members with training in operations, coaching for improvement, and guidance in resolving escalated complaints or disputes
• Support leaders to prepare work schedules, deadlines, and duty assignments for office or administrative team members
• Check and balance the daily figures, post room, and tax charges on guest accounts, assisting in daily operations at the front office, providing functional guidance and directions to the team
• Facilitate communication between the team members of all levels and guests
• Implements and maintains Delaware North policies and procedures

• Prior customer service experience and able to work in a fast‑paced environment
• High‑level guest experience knowledge
• Basic math and computer skills, as well as experience operating various office equipment
• Good interpersonal skills, as well as verbal communication skills, reading, writing, and speaking clearly in English Ability to multitask and prioritize under pressure from guests or supervisors in a professional manner, and recognize the potential for a problem and the rules to solve it
• Able to maintain confidential guest information and comply with PCI standards
• No high school diploma or GED required
• Ability to obtain the Delaware North Master Trainer Program Certification:
  Front Desk Team Members Operation Standards

• Frequent standing, bending, walking, and lifting and climb stairs during shifts

• Days
• Evenings
• Holidays
• Every weekend
• 8hr shift
• OT as needed

Source:
Hospitality Online