Guest Service Representative​/Front Desk Clerk

Hilton Garden Inn Seattle/Bothell managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Full Time
-Guest Service Representative/Front Desk Clerk! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride in everything we do, and we try to give back more than we take.

We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality and interested in an entry‑level position? If so, apply today!

The primary purpose of this position is to ensure guest satisfaction and revenue optimization through check‑in, check‑out and the coordination of hotel services. It involves responding to guest reservation requests, answering telephones and responding appropriately to requests, and handling any guest compliments or complaints and taking action deemed necessary. The role also handles cash, makes change, and balances an assigned house bank.

• High school diploma or equivalent GED; prior hotel and hospitality experience preferred
• Demonstrate excellent organizational skills, communication skills, and problem‑solving skills

Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder.

Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day.

• Work‑Life Balance – We are committed to ensuring that our team members experience the reward of hospitality while also sustaining a routine that suits their lifestyle.
• Paid Holidays – 6 paid holidays after one year of service (upon hire for salaried team members):
  New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day.
• Paid Time Off (PTO) – Available to all team members after one full year of service. You begin accruing from day one, and the amount of PTO you can accrue increases the longer you work with us.
• Sick Leave – Available for team members employed in Oregon or Washington after 90 days of employment.
• Bereavement, jury/witness duty, community volunteer events, and social event outings are also supported.
• Health and Wellness – Benefits typically begin on the first day of the month following sixty (60) days of full‑time employment. The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents. Insurance coverage is typically not available to team members deemed to be part‑time (working less than thirty (30) hours) and seasonal team members (those deemed to be employed less than six (6) months).
• Medical and prescription, vision, dental coverage; employee assistance program;
  Hostcare; 100% company‑paid life insurance; 401(k) retirement plans with match; leave of absence.
• Perks – Complimentary ORCA bus pass for 2025; team member travel discounts; entertainment industry discounts; snack of the month; monthly team member recognition; service recognition awards; incentive programs; referral bonuses; direct deposit; earned wage access; retirement planning; potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt, and IHG brands.

To learn more about our company please visit our website at

Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.

Salary: $18.00 per hour

• Entry level

• Full‑time

• Other

• Hospitality