Spa Concierge

The Spa Concierge is the first point of contact for guests of the Spa, creating a warm and welcoming experience from arrival to departure. This role schedules guest services, checks guests in and out, and answers questions about Spa services, products, and the Spa environment. The Spa Concierge also sells retail products and keeps treatment providers informed of their daily schedule and guest arrivals.

• Greets each guest with a warm welcome and a fond farewell, using guest names at all times
• Schedules spa and salon services for individuals and large groups using the spa reservations software system
• Accommodates guest requests expediently and courteously, following up to ensure completion
• Handles guest complaints in a positive manner and ensures guest satisfaction

• Promotes and sells Spa products and services, recommending and upselling spa services to guests
• Operates the Spa’s point of sale process and handles cash and credit card transactions
• Ensures the accuracy of all monies and keeps the bank secure at all times
• Maintains responsibility for any assigned keys and their security

• Provides treatment providers with an accurate daily schedule throughout the shift
• Ensures treatment providers are aware of the arrival of all guests
• Notifies Spa management of maintenance needs and service recovery issues
• Sets up workstations with necessary supplies and maintains cleanliness throughout the shift
• Dispenses and serves wine

This position has no supervisory responsibilities.

• High school diploma or GED

• Three plus years of retail experience in an upscale retail environment, such as a 3 diamond Spa, cosmetic retailer, or boutique

• Ability to provide excellent guest service, remaining calm and courteous and promoting positive relations with everyone who approaches the Spa reception area
• Ability to communicate pleasantly and clearly with proper grammar, and to type and write proficiently to produce a quality and timely product
• Proficient in Microsoft programs and other computer software, including accurately requesting, inputting, and accessing data in accordance with Spa specifications
• Ability to think clearly and quickly, maintain concentration, and make concise decisions
• Ability to prioritize, organize, and follow up, with attention to detail
• Ability to multi-task between front desk operations, operational issues, and staff member needs
• Ability to work with minimal supervision
• Ability to perform basic mathematical computations
• Knowledge of all Spa services and products

• Ability to obtain and maintain Choose an item..
• Mandatory Alcohol Server Training (MAST) certification and completion of NQRC Alcohol Server Training
• Washington State Food Worker Card
• Hepatitis A and Hepatitis B vaccinations
• Ability to work nights, weekends, and holidays when required by business needs
• Ability to maintain consistent, regular attendance
• Valid driver’s license and insurability if operating a Tribal vehicle
• Ability to work varying schedules to reflect business needs and demands, due to the cyclical nature of the spa industry
• Comply with all rules and regulations for the safe and effective operation of the facilities
• Successfully complete the training process and attend all required meetings and training sessions

• Requires the ability to lift and/or move objects weighing up to 20 pounds
• Stands up to 8 hours per day and remains at an assigned post for extended periods, with the length of tasks varying
• Constantly gives and receives detailed information and instructions through verbal communication
• Constantly works…