Relations Manager - Year Round

Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued.

No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match

This role fosters a positive, productive, and equitable work environment by developing, implementing, and overseeing staff relations programs, learning and development initiatives, and workplace policies. This role champions proactive communication between staff and leadership, ensuring that all voices are heard and respected while supporting a culture of continuous learning, professional growth, and leadership development. As a trusted advisor to both staff and management, the Staff Relations Manager provides guidance on conflict resolution, policy interpretation, compliance, change management, staff development, and talent growth.

The role provides strategic oversight of learning and development programs to ensure training initiatives align with organizational objectives, strengthen leadership capability, support staff engagement and retention, and enhance overall organizational effectiveness.

Staff Relations Program Design, implement, and manage a comprehensive Staff Relations Program that supports healthy, transparent communication between staff and leadership Promote a culture of respect, inclusion, engagement, and open feedback Ensure staff perspectives are acknowledged and aligned with organizational values and objectives Monitor trends and metrics to recommend proactive strategies that reduce risk, enhance engagement, improve retention, and increase overall staff satisfaction Policy Development & Compliance Partner with internal stakeholders to review, develop, and communicate workplace policies and procedures Ensure policies are compliant, equitable, and clearly define expectations across the organization Lead ADA interactive processes, manage accommodation requests, and ensure compliant, appropriate resolutions Maintain up-to-date knowledge of employment laws and ensure organizational adherence Conflict Resolution & Investigations Serve as a primary contact for workplace grievances, staff complaints, and interpersonal disputes Conduct thorough, impartial investigations into potential policy violations, harassment, discrimination, or misconduct Address grievances related to working conditions, compensation, discrimination, or management practices Maintain detailed and accurate documentation of staff relations cases and outcomes Recognition & Rewards Lead the Acts of Excellence program, ensuring effective recognition of staff contributions in alignment with company values and goals Foster a culture of appreciation and achievement through inclusive, engaging recognition efforts Advisory Support & Training Provide guidance to managers on conflict mediation, staff engagement, and performance management Support organizational change efforts to minimize disruption and preserve trust Collaborate with Learning & Development to deliver training on respectful workplace behavior, conflict resolution, and policy awareness Increase awareness of staff relations processes through ongoing communication and education Provide leadership support and guidance regarding staff development plans, coaching strategies, and performance improvement efforts.

Learning and Development Provide leadership and oversight to the Learning & Development Specialist, including goal setting, coaching, performance management, prioritization of…