Installer Service Specialist

Join to apply for the Installer Service Specialist role at O'Reilly Auto Parts
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Compensation Pay Range: $15.00 - $20.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance, or premium pay in specific circumstances.

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of delivery specialists to ensure customers receive accurate and timely order deliveries.

Bilingual candidates encouraged to apply.

• Work with installers/professional customers to develop sales relationships.
• Accurately take customer orders over the phone and online, invoice orders, and coordinate picking and staging parts for delivery.
• Route delivery specialists to ensure timely customer service.
• Maintain delivery vehicles according to company standards and complete vehicle inspections on time.
• Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure new core and warranty returns are picked up and credited promptly.
• Audit customer returns for warranty abuse and correctly tag/labeled returns.
• Assist on front counter, retail counter, and backroom duties (auto-load, returns, stock, etc.) as needed.
• Assist with customer labor claims, ensuring quick and efficient processing.
• Perform all other duties as assigned.

• Required: Strong background in mechanics and above average communication skills.
• Desired: Hands‑on knowledge of automotive repairs, ASE Certification, fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions starting day one
• Medical, dental, & vision insurance with optional flexible spending account (FSA)
• Team member health/wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431 option 1.