Vice President, Solutions Engineering - AMERICAS

Riverbed. Empower the Experience

Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry‑leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere.

Together with our thousands of market‑leading customers globally – including 95% of the FORTUNE 100 – we are empowering next‑generation digital experiences.

Title: Vice President, Solutions Engineering - AMERICAS

Location: United States

Technology Specialization: Observability

The VP, Solutions Engineering is a strategic, customer‑centric technology leader, responsible for driving the pre‑sales technical vision, growth, and performance of our Solutions Engineering (SE) org., across North America. You will be responsible for building and scaling high‑performing SE teams who evangelize Riverbed Platform. You will also partner with Sales, Product, Engineering, and other cross‑functional teams to accelerate revenue, improve win rates, and refine our technical strategy.

• Lead, mentor, and develop a Solutions Engineering team comprised of Directors (first‑line managers) and Solutions Engineers across the AMERICAS (US & Canada).
• Drive a culture of accountability, innovation, technical excellence, and customer empathy.
• Build and execute the long‑term technical sales strategy aligned with GTM, Product, and regional Sales leadership.
• Partner with Sales to drive new business, expansion, and renewals across multiple segments.
• Own metrics related to win rates, pipeline influence, technical validation cycles (POCs, pilots), and SE capacity planning.
• Partner with Marketing and Enablement to deliver world‑class demos, architectures, reference materials, and technical content.
• Represent the SE organization in business planning, forecasting, and regional leadership reviews.
• Introduce scalable processes around POCs, customer workshops, architecture reviews, and technical evaluations.

• Ten or more years in technical customer‑facing roles (Solutions Engineering, Sales Engineering, Architecture, or equivalent).
• Five or more years leading managers (second‑line leadership) in a scaling technology company.
• Deep experience in one – or more – of the following: AIOps, Digital Employee Experience, Cloud Observability, Network Observability, Infrastructure Observability and/or Application Observability.
• Demonstrated success partnering with enterprise Sales organizations to drive substantial revenue growth.
• Experience operating in a fast‑paced, competitive SaaS environment.
• Executive presence with strong communication and storytelling capabilities.
• Strategic thinker who balances long‑term planning with hands‑on execution.

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well‑being of our employees.

Benefits & Perks vary by Country.

With a 20‑year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance. While we are a ‘customer‑first’ company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another.

We welcome and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and…