Parts Specialist

Join to apply for the Parts Specialist role at O'Reilly Auto Parts
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Compensation Pay Range: $15.00 – $20.00 per hour. Additional compensation may include annual, quarterly performance bonuses or premiums, depending on schedule, facility, season, or specific work performed.

The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in accomplishing assigned tasks. Bilingual candidates encouraged to apply.

• Follow and promote all company customer service programs (e.g., Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers on the phone: answer calls per company policy, look up parts and quote prices, recommend premium and related items, and offer the Low‑Price Guarantee.
• Maintain and secure the cash drawer, accurately accept cash or checks, make change, and process credit‑card transactions.
• Process exchanges and returns for credit in a friendly manner following company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Prepare new, core, and warranty merchandise returns to be shipped to the distribution center; assist with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after completing required training.
• Perform in‑store services for customers where state and local laws allow (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules).
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate; driving record must meet company eligibility requirements.
• Complete all other duties as assigned.

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.
• Desired:
  Familiarity with automotive parts, cataloging, Weatherly Index system, and automotive sales or service.
• Desired: ASE certification.
• Desired:
  Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional flexible spending account (FSA).
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age 40 and over, veteran status, uniformed service member status, disability, genetic information, or any other protected status as defined by local, state, or federal law.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431 option 1, and provide your requested accommodation and position details.