Retail Associate

Join to apply for the Retail Associate (Full-Time) role at Goodwill of Central Illinois

This is a Full-Time position that pays $16.00 an hour.

The Retail Associate assists the store management team in reaching the operational goals of the site by functioning in various capacities within the retail location. The role may include titles such as Cashier, Textiles or Wares Producer, Donation Door Attendant, eCommerce Producer, e‑Books Producer, and Rack or Cart Runner.

• Rings up customer orders, maintains a balanced drawer, and follows all cash handling procedures and protocols.
• Provides general information about Goodwill programs to educate customers and answer questions. Directs all higher-level questions to the appropriate associate or manager.
• Maintains cleanliness of the sales floor (purge, size, run racks, and merchandise).

• Sorts product to identify quality and value (checks for holes, missing buttons, defective zippers, or stains and cleans as needed) and properly brackets, tags, and hangs textiles or wares.
• Produces 100 items per hour for wares/85 items per hour for textiles adhering to Goodwill’s pricing standards and updating daily production tracking sheet.
• Occasionally uses a pallet jack and regularly uses a conveyor belt.

• Accepts donations from customers and maintains a clean and clear donation door.
• Quickly and accurately sorts products and distributes them to appropriate areas.
• Maintains an efficient working area by ensuring the backroom is clean and organized.
• Loads and unloads trucks as needed and regularly uses heavy equipment, including a pallet jack, double stacker, floor scrubber, and hydraulic lift.

• Develops a keen eye to identify and secure items of value for Click Goodwill.
• Stays informed of the market value of merchandise through eBay and other internet shopping sites to properly tag, itemize, and secure items in totes for Click Goodwill and educates team of eCommerce high‑ticket items.
• Properly, efficiently and carefully packs curated products onto pallets, wraps, and ships totes to Click Goodwill to meet the store budget regarding totes shipped per week.

• Scans books received by the store and decides what is sent to Click Goodwill or displayed at the store location to meet the store budget.
• Prints inventory sheets and packs, seals, and ships totes for Click Goodwill.
• Identifies top sellers and manages a clean, organized, in‑store sales‑effective display.

• Checks each rack/cart to ensure quality and value.
• Properly sizes, merchandises, and purges the sales floor.
• Maintains a clean and orderly sales floor, puts away carts, and stocks shelves.
• Runs one textile rack/wares cart per 15 minutes and updates daily production tracking sheet.

• Degree and Credential Requirements – NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute.
• Customer Focus – Provides excellent service to internal and external customers.
• Teamwork – Works well with others and makes valued contributions to the outputs of others.
• Ethical – Adheres to procedures and protocols, including maintaining confidentiality in passwords and logging on/off procedures.
• Attention to Detail – Pursues quality in accomplishing tasks, including safety awareness.
• Time Management – Manages one’s own time and the time of others effectively.

• Technical Knowledge – Familiarity with computers and relevant software including basic computer and Internet navigation skills.
• Communication Skills – Articulates thoughts and expresses ideas effectively using oral, written, visual and non‑verbal communication skills.
• Mathematical Aptitude – Develops and applies mathematical thinking in order to solve a range of problems in everyday situations.
• Critical Thinking – Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Hard to Very Hard Physical Work – Able to spend time in excess of 8 hours sitting, standing, walking,…