Technical Support Specialist; FORSCOM

Overview

Position: Technical Support Specialist

Type: Full-time

Location: Joint Base Lewis-McChord (JBLM), WA FORSCOM Western Regional Office

Travel: 10%

Contingent upon award

These services are required to support unique efforts which may require:

• Administer, configure, and support computer systems, LANs, software, and peripherals for language laboratories, classrooms, and staff offices
• Troubleshoot, maintain, and ensure operability of A/V, multimedia, and interactive instructional equipment
• Support installation and management of educational and foreign language software, including foreign fonts and special plugins
• Conduct training and provide technical guidance for staff/instructors in equipment/software use
• Track IT and multimedia equipment inventory and recommend upgrades/replacements
• Provide general IT assistance for internal and external users, ensuring timely response to help desk issues
• Maintain compliance with security, safety, and operational SOPs

• High School Diploma or GED required;
  Bachelor’s degree in Computer Science, Information Systems, or related field strongly preferred
• Minimum 3 years' experience in technical support or IT systems administration in a professional environment
• Demonstrated expertise in commonly applied automation/IT systems, networks, and software (MS Office Suite, data management programs, learning management systems)
• Experience with installation, setup, configuration, and basic repair/maintenance of computer hardware, peripherals, and A/V equipment, including multimedia and interactive classroom devices
• Practical knowledge of LAN administration, network security protocols, backup, and upgrade procedures
• U.S. Citizenship required
• Favorable completion and maintenance of a National Agency Check with Inquiry (NACI)
• Ability to teach others to operate equipment and troubleshoot as required
• Excellent organizational, communication, and customer service skills

• Superior leadership, organizational, and communication skills
• Must be proficient in reading, writing, speaking, and understanding the English language to effectively perform all contract duties.
• Must possess strong verbal and written communication skills to interact clearly and effectively with colleagues, customers, and the public.
• Must demonstrate the ability to communicate professionally in both spoken and written formats across diverse environments.
• Must meet or exceed Interagency Language Roundtable (ILR) proficiency levels of L3/R3/S3/W3 (Listening, Reading, Speaking, and Writing).
• Must be able to comprehend and respond to technical instructions, operational documents, and standard operating procedures written in English.

While performing the duties of this position, the employee is regularly required to talk, listen, and write. The employee is required to stand, walk, sit; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

Seventh Dimension LLC provides focused customer support in two core competencies Training & Support Services. Since 2015, we have provided customers with flexible, adaptable, and creative approaches to solving complex problems. We are a proven prime contractor that understands future operating environments, fiscal constraints, and current force requirements. We are a SDVOSB in North Carolina with a TS Facility Clearance, Secret storage and a DCAA compliant accounting system.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential…