Digital Training Facility Manager DTFM - Fort Lewis, WA; CONUS - Digital Training Facility M

Overview

Digital Training Facility Manager [DTFM] - Fort Lewis, WA (CONUS) - Digital Training Facility Management (DTFM) (DTFM
013) – Full-time

Pro Sidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. Pro Sidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Pro Sidian supports DoD/Military Sector Clients and engages with an Engagement Team Cadre to fulfill Firm Fixed Price requirements and serve as a Digital Training Facility Manager [DTFM].

A Digital Training Facility (DTF) is a computer lab located on Army installations and Reserve sites worldwide which provides management and oversight for the assigned DTF.

This DoD/Military Sector Role is a W-2 Employee Labor Category Position located at or near Fort Lewis, WA - CONUS | AC/RC: AC | ACOM: FORSCOM.

• Shall schedule and manage the use of Digital Training Facilities (DTF’s) and provide hands-on assistance to the Enterprise Management System (EMS) staff for their location.
• Take a leading role in operating required hands-on equipment and recording on-site operations for the project.
• Support oversight of the assigned DTF following EMS directions to replace monitors, desktops, and servers and verify operation of hardware and software in the DTFs.
• Maintain facility security, operate equipment, and assist students in using assets provided in DTFs.
• Monitor and report the condition and inventory of IT hardware, desks, chairs, and other furniture at site locations.
• Collaborate with other entities to create secure lab environments.
• Perform hands-on operation and on-site activities as required.
• Provide metrics and reports to designated Management, Section Leadership, and Stakeholder Staff.
• Provide server and application support and maintenance; ensure superior customer interactions on behalf of the DTF.
• Report the operational status of the DTF(s) to the appropriate chain of command and the Distributed Learning Point of Contact (DL-POC).
• Schedule the use of DTFs and provide hands-on assistance to the Army Training Information System (ATIS) Product Manager (PdM) and EMS staff; schedule training in coordination with Soldiers and the DL-POC.

• 5 years of management experience within the realm of IT support and/or management (Required).
• Ability to analyze and evaluate trainees to summarize, forecast, identify requirements, screen information, determine eligibility, and provide solutions to challenges.
• Strong oral and written communication for coordinating training sessions and preparing clear, concise reports and presentations.

• Bachelor degree (preferably computer science, information systems, information technology, computer engineering or related).
• U.S. Citizenship Required - You must be a United States Citizen.
• Excellent oral and written communication skills (This employer participates in the e-Verify program).
• Proficient with Microsoft Office Products (Word, Excel, PowerPoint, Publisher, & Adobe).
• All staff must be eligible for a Facility Access Authorization (Employment Authorization) by the USG’s designated Security Office.
• Other Requirements and Conditions of Employment Apply; may be required to complete a Financial Disclosure Statement and undergo varying levels of background checks, up to Top Secret or "Q" clearance.

• Familiarity with emerging technologies; strong computer hardware and software skills (including Microsoft server, Windows desktop management, and printing management solutions).
• Project/process management with the ability to define, monitor, and report on projects.
• Analytical and problem-solving skills; strong oral and written communication including technical writing.

• Manage programs including development, marketing, and assessment.
• Demonstrate working knowledge of application and print management.
• Use effective organization and time management strategies; handle multiple responsibilities in a changing environment.
• Provide effective training experiences and design instruction to meet learning styles.
• Work effectively as part of a team.

• Teamwork: foster teamwork as a participant and as a team leader.
• Leadership: guide and lead colleagues on projects and initiatives.
• Business Acumen: understanding of how organizations perform, including processes, data, systems, and people.
• Communication: effectively communicate to stakeholders at all levels.
• Motivation: pursuit of quality and optimal client and company solutions.
• Agility: adapt quickly to different projects and work streams.
• Judgment: prudent decision-making mindful of stakeholders and long-term impact.
• Organization: manage projects, prioritize tasks.

• Business Tools: proficiency with Microsoft Office; advanced with Excel, Access, Outlook, PowerPoint, Word;…