KWS Epicor ERP Support Specialist

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Established in 2010 in Deer Park, Washington, Knight Wall Systems Inc. ("KWS") specializes in the design and manufacture of thermally efficient rainscreen attachment systems. Driven by innovation and high performance, our technologies have set new standards for the rainscreen and cladding industries, resulting in several awards such as Environmental Building News' "Top 10 Green Building Products," Readers' Choice Award from Metal Construction News magazine, and two-time recipient of Architectural Record's Record Products designations.

Our success depends on attracting, retaining, and developing a diverse workforce. While meeting industry and municipal standards is important, we aim to surpass them to ensure future growth and sustainability. We value the unique contributions of each team member and are committed to creating a collaborative, welcoming environment where everyone's voice is heard and valued.

We are seeking a highly motivated and detail-oriented Epicor ERP Support Specialist to join our team. The ideal candidate will be the primary point of contact for all Epicor ERP-related inquiries and issues, ensuring system reliability, performance, and user efficiency. This role requires a blend of technical expertise and business process knowledge to effectively support various departments, including finance, manufacturing, engineering and purchasing/supply chain.

• Provide day-to-day Tier 1 and Tier 2 support for internal team members and end-users regarding Epicor ERP issues via phone, email, or a ticketing system.
• Diagnose, troubleshoot, and resolve technical and system-related problems, escalating complex issues to external vendor consultant team when necessary.
• Analyze existing business processes and collaborate with stakeholders to identify areas for improvement and translate business requirements into functional ERP solutions.
• Configure and customize Epicor ERP applications, including developing and maintaining Business Activity Queries (BAQs), Business Process Management (BPMs), and dashboards.
• Assist with the implementation, testing, and deployment of system updates, patches, and version upgrades.
• Ensure data integrity and accuracy within the ERP system, performing data analysis and cleanup as needed.
• Develop and maintain documentation for system configurations, processes, and user manuals.
• Conduct training sessions and provide ongoing guidance to end-users to maximize user adoption and system proficiency.
• Collaborate with other departments to ensure seamless integration between the Epicor ERP system and other business applications.

• Education: A Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field is preferred.
• Experience: Minimum of 3-4 years' experience working with Epicor ERP systems, including hands-on support, configuration, and troubleshooting.

• Proficiency in SQL databases and the ability to write and optimize SQL queries.
• Experience with Epicor tools such as DMT (Data Management Tool), BAQs, and BPMs.
• Familiarity with reporting tools like SSRS (SQL Server Reporting Services) or Crystal Reports.
• Knowledge of general networking and server administration concepts is beneficial.

• Excellent problem-solving and analytical abilities.
• Strong written and verbal communication skills for technical and non-technical audiences.
• Exceptional customer service skills and a patient, user-centric approach.
• Strong organizational skills and the ability to manage multiple priorities and projects effectively.

• Experience with specific Epicor modules such as Finance, Manufacturing, Engineering and Purchasing/Supply Chain.
• Previous experience in the manufacturing industry.

Referrals increase your chances of interviewing at Knight Construction & Supply Inc. by 2x.

• Mid-Senior level

• Full-time

• Information Technology

• Construction