Senior Facilities Technician; TI

CLOSING DATE:
October 17, 2026

POSITION:
Sr. Facilities TechnicianSALARY: $24.03 to $28.55 per hour, DOE

REPORTS TO:

I.T. Outside Plant Manager

LOCATION:

Information Technology Dept., Nespelem, WABasic Functions:
This is a Non-Exempt position. The Sr. Support Technician is a staff position serving in a technical-level capacity to Tribal departments and services and to participating agencies using Tribal systems. This position requires advanced knowledge of and the ability to design and administer local and wide-area networks and infrastructure, redundancy, and security. This position also requires the ability to integrate various equipment and provide sufficient architecture expertise for current and anticipated bandwidth needs and establish controls and permissions ensuring the security and integrity of data and stability of connectivity.

BENEFITS:
We have excellent benefits including full Medical, Dental, Vision, Life, 401k with employer contributions, Short-and Long
- Term disability for Full-Time employees. Generous leave package includes paid holidays, sick leave, and annual leave for Full-Time and Part-Time employees.

MINIMUM QUALIFICATIONS:

Education and Training:

Requires a High School Diploma or GED Requires 18 Months experience in Facility management, HVAC, Grounding, AC/DC Power, Cabling, Fiber, Outside Plant Infrastructure, construction or related fields, managing projects, supervisory experience in working with teams, developing work plans, reading blueprints, understanding Building Codes and Standards. Permitting, fire suppression, fire and building alarm, Security Camera. BICSI.

Essential Duties and Responsibilities Project Planning:
Provides input during project planning and requirements phase.

Business Continuity:
Assists customers with recovery issues.

Vendor Management:
Serves as liaison between internal stakeholders and vendors.

Coaching and Mentoring:
Mentors less experienced personnel.

Problem Resolution:
Responds to Tier I or II support requests via multiple sources such as phone and e-mail. Enter call data into the tracking system. Interacts with customers in a courteous and professional manner. Diagnoses escalated customer problems using checklists, previous experience and training. Documents problem status and resolution. Escalates when necessary. Performs root cause analysis and develops checklists for typical problems.

Coordinates the resolution of Network and Telecommunications Infrastructure problems. Assists systems and programming professionals, as needed. Creates temporary solutions until permanent solutions can be implemented.

Recurring Problem Identification and Resolution:
Identifies recurring and potential problems and notifies team members. Recommends procedures and controls for prevention. Recommends ideas for improving queue time, abandoned call rates and first contact resolution.

Issue Research:
Research trouble issues. Evaluates multiple options to resolve customer problems.

Communication:
Documents and coordinates updates on issues to ensure customer satisfaction and productivity. Generates activity and status reports and builds business relationships with customers.

Vendor Support and Management:
Works with vendor technical support personnel on solutions for customers.

Service Level Management:
Is aware of service level agreement targets. Take steps to meet or exceed requirements. Explains service procedures to customers and clients.

Ability to read and interpret as-built diagrams for inside and outside cable plant and network.

Reviews and assists in the documentation of lessons learned to develop quick reference guides and job aids on noted repeat problem solutions related to hardware and software.

Prepares Frequently Asked Questions (FAQ) and Job Aids to create a positive customer experience and minimize handling time.

Performs related duties and fulfills responsibilities as required.

Supervises, trains, and evaluates assigned employees.

Knowledge, Skills, and Abilities:

Basic knowledge of terms and uses of telecommunications and networking wiring CAT5e, CAT 6 and Optical Fiber standards, troubleshooting and managing all low voltage cabling.

Basic knowledge of current IT and telecommunications literature, produce solutions, cable standards, and telecommunications trends. Knowledge of networking, basic cable management and optical fiber.

Knowledge of quality principles and tools, especially root cause analysis and problem solving.

Skill in effectively planning, organizing, controlling and supervising…