Sr. Product Manager, Technical - Financial Services

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The Sr Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Sr Product Manager, Technical is accountable for ownership of products, platforms, and experiences that deliver against those outcomes by identifying the intersection of customer needs, technical feasibility, and business objectives, and leading cross-functional teams to execute.

This role sits within T-Mobile's Financial Services organization, supporting an expanding portfolio of customer-facing products and underlying platform capabilities. The team is focused on enhancing in-market experiences, improving customer engagement, and building scalable platform capabilities that power future financial services offerings. The role will contribute to both near-term product improvements and long-term platform strategy across areas including account management, funding, identity, payments.

The Sr Product Manager, Technical leverages customer empathy, strategic thinking, and technical depth to deliver differentiated products that drive growth and improve customer outcomes. Day-to-day responsibilities include defining product strategy, building roadmaps, writing features and user stories, driving technical delivery, and partnering cross-functionally to bring products to market and continuously improve them based on data and customer feedback.

• Own the end-to-end product lifecycle for complex or cross-platform technical solutions, including vision, roadmap, and delivery
• Define and evolve product strategy by integrating customer insights, market analysis, and business objectives
• Drive Financial Services product initiatives across customer experiences and platform capabilities (e.g., account management, funding, identity, payments)
• Conduct market and customer research to identify opportunities and inform roadmap prioritization
• Translate strategy into detailed features and user stories consumable by engineering teams across multiple Agile teams
• Own and manage product backlog, ensuring alignment on priorities based on customer and business impact
• Lead cross-functional collaboration across Engineering, Architecture, Legal, Compliance, Marketing, Finance, and external partners
• Drive end-to-end technical delivery, including release planning, dependency management, and execution across Agile teams
• Analyze quantitative and qualitative data to inform decisions, prioritize features, and measure product performance
• Monitor and improve product health through KPIs, dashboards, and ongoing iteration
• Ensure product quality and performance in production, including management of defects and operational issues
• Identify execution or organizational issues that impede product success and drive resolution plans
• Support and enable Agile best practices including backlog management, PI planning, and continuous delivery
• Communicate product vision, roadmap, and progress to stakeholders and leadership, influencing decisions at multiple levels
• Partner on go-to-market activities and support product launches, pilots, and experiments to validate new concepts

• Bachelor's degree in Computer Science, Engineering, IT, or equivalent experience
• 7+ years of Product Management experience in an agile software development environment
• 6+ years of experience in technical roles such as software engineering, solution engineering, or technical architecture
• Strong experience owning products end-to-end, including roadmap, backlog, and delivery
• Proven ability to work across multiple Agile teams and manage complex dependencies
• Strong analytical skills with ability to use data to drive product decisions
• Experience with Agile methodologies, backlog management tools, and software delivery practices
• Excellent written and verbal communication skills, including ability to communicate with technical and non-technical…