Clinical Systems Specialist

Your trusted partner in Health and Wellness, Summit Pacific is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is “Through Summit Care, we will build the healthiest community in the Nation.” Our hospital is unique due to its size and accessibility.

We pride ourselves on our ability to give patients quick access to a provider.

• Critical Access Hospital
• 24/7 Emergency Department
• Level II Cardiac Center
• Level III Stroke Center
• Level IV Trauma Care

To learn more about Summit Pacific, visit (Use the "Apply for this Job" box below)..org

Pay Range (depending on experience):

$34.79 - $53.37

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Job summary

Owns the technical support and administration of assigned clinical systems and the technology that supports care delivery. Partners with clinicians, the Systems Administrator, help desk, network and security teams, and vendors to maintain reliable workflows and provide defined operational backup.

Job duties and responsibilities

Clinical systems support

• Administer and support assigned clinical applications, devices, and supporting infrastructure, including Launch Point, Id Producer, Mindray, Vocera, Hill-Rom Nurse Call, eKinnex, One View, Ava Sure remote monitoring, Baxter IV pumps, pulmonary pumps, EKG systems, Versa Badge, and Bellavista as needed. Responsibilities include system configuration, user access, device connectivity, workflow support, and administration of associated servers within the role’s assigned scope.
• Use the configuration management database (CMDB) to document and maintain clinical system support information, including primary and backup support staff, vendor contacts, Summit’s ownership and support responsibilities, service level agreements (SLAs), and support hours.
• Manage approved configurations, accounts, access roles, updates, interfaces, device connectivity, and vendor-supported components within the role’s assigned scope.
• Administer assigned door badge access systems, including approved badge provisioning, access changes, account troubleshooting, and access records. Coordinate authorization with Security, Facilities, and department owners, and elevate door hardware or physical security issues to the responsible team.
• Coordinate badge creation and access for glucometers and Pyxis with the appropriate clinical and security owners.
• Support temperature monitoring and data logging systems for vaccine refrigerators and freezers, including assigned sensors, connectivity, application access, alert routing, data retrieval, and vendor coordination. Validate logging and alert delivery with Pharmacy and clinical owners after changes; document technical downtime procedures and promptly elevate monitoring failures to the responsible clinical team.
• Monitor system availability and interface health; investigate incidents, coordinate with vendors and clinical owners, and resolve or elevate technical and workflow issues.
• Support Ava Sure remote monitoring technology, including assigned cameras and endpoints, application access, connectivity, vendor escalation, and testing with clinical teams. Document first-response and downtime procedures for care areas using the service.
• Maintain system inventories, application dependencies, support contacts, access procedures, and downtime and recovery documentation.

Clinical devices and help desk support

• Build, configure, deploy, and troubleshoot workstation on wheels and computer on wheels carts, including connected devices and standard clinical applications.
• Provide Tier 1 and Tier 2 help desk support for clinical users and systems; triage requests, resolve issues within…